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Use AirDroid Remote Support to provide 1-to-1 remote assistance & troubleshooting for clients, staffs, and business partners
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During screen sharing with a client or an employee, you can take control of the device to quickly resolve a complex issue.
Your support agents can connect to as many end devices as you need at no extra cost.
Connecting to customers and employees is simple and painless, along with data encryption and screen privacy to keep your users safe.
AirDroid Remote Support combines software and hardware troubleshooting in one place with a suite of on-screen tools and AR camera.
See a customer or employee's screen and communicate directly while giving instructions to solve a problem.
Besides verbal communication, you can enhance service efficiency by directly controlling your customer's device during the help session upon the user's consent.*
Send messages, manual guides or screenshots when voice communication isn't available.
Connect to a device's camera and place 3D markers onto real-life objects to troubleshoot physical equipment.
By enabling gestures during screen sharing, you can swipe and click on your screen and the end-user will see on-screen gestures. Annotate a screenshot with text or markup to assist with the tutorial.
Every seat comes with 50 connecting hours per month and the hours can be shared among your team. You can add extra seats for concurrent support or hours to give you the flexibility as a team.
The Owner can see an overview of each support agent's connection status, as well as a total usage summary for further analysis.
Get access to each remote session's log history. Select date range to narrow down the report or search by support agent to find individual history.
When customers need help, they can simply open AirDroid Remote Support and share the connection code with customer service. Dynamic connection codes can also be set to prevent code leakage.
Customers or employees can pause screen sharing anytime to hide confidential information.
Request to connect to a device, see share screen, and access remote camera needs to be allowed by the end-users.
We purchased a batch of Android tablets for our employees. Before subscribing to AirDroid Remote Support, our employees were frequently required to visit the IT department for assistance, even for minor issues. Now, IT technicians can simply send a request for remote assistance to the necessary colleague and establish a connection once permission is granted. This has greatly improved our work efficiency and saved on the cost of deploying multiple IT technicians.
As a maintenance worker working on the front line, I often encounter complex problems that require the help of my team. With the AR Camera and Tutorial Gesture of AirDroid Remote Support, I am able to receive clearer guidance from my colleagues, visually locate the issue, and efficiently resolve challenges.
As a technical customer service representative, I have to admit that AirDroid Remote Support is a very powerful remote support software. I no longer have to waste a lot of time traveling. Based on customer requests, I can remotely observe the customer's interface, provide guidance through text or voice messages, and even remotely control the customer's device with their permission to accurately resolve problems.
Use AirDroid Remote Support for personal
AirDroid Remote Support comes with remote camera and augmented reality technology, giving you the ability to see through a smartphone's camera and troubleshoot physical device, equipment or environment.Learn more