Use AirDroid Business to streamline IT resources, reduce cost, and increase efficiency
Use AirDroid Remote Support to provide 1-to-1 remote assistance & troubleshooting for clients, staffs, and business partners
During screen sharing with a client or an employee, you can take control of the device to quickly resolve a complex issue.
Your support agents can connect to as many end devices as you need at no extra cost.
Connecting to customers and employees is simple and painless, along with data encryption and screen privacy to keep your users safe.
AirDroid Remote Support combines software and hardware troubleshooting in one place with a suite of on-screen tools and AR camera.
See a customer or employee's screen and communicate directly while giving instructions to solve a problem.
Besides verbal communication, you can enhance service efficiency by directly controlling your customer's device during the help session upon the user's consent.*
Send messages, manual guides or screenshots when voice communication isn't available.
Connect to a device's camera and place 3D markers onto real-life objects to troubleshoot physical equipment.
By enabling gestures during screen sharing, you can swipe and click on your screen and the end-user will see on-screen gestures. Annotate a screenshot with text or markup to assist with the tutorial.
Every seat comes with 50 connecting hours per month and the hours can be shared among your team. You can add extra seats for concurrent support or hours to give you the flexibility as a team.
The Owner can see an overview of each support agent's connection status, as well as a total usage summary for further analysis.
Get access to each remote session's log history. Select date range to narrow down the report or search by support agent to find individual history.
Every user will get a unique 9-digit code on their device screen for your support agents to connect to.
Customers or employees can pause screen sharing anytime to hide confidential information.
Request to connect to a device, see share screen, and access remote camera needs to be allowed by the end-users.
AirDroid Business is designed for managing unattended devices to which you have full ownership and administrative rights, and you can access these devices without anyone's consent. AirDroid Business MDM is also perfect for managing company-owned devices, such as self-service kiosks, vending machines, or POS systems.
Logistics and transportation companies need to manage devices assigned to each truck driver, such as restricting non-work uses and unapproved app installations. IT admins also need to remotely support truck drivers when there's an issue with the device.
Enroll and set up devices for the drivers in bulk to save time.
Use single-app mode and app whitelist to allow access for only company apps.
Remotely publish updates to drivers' devices in bulk automatically.
Monitor device screens, status, and activities of devices and drivers in real-time.
Receive email alerts when something critical happens to the devices, such as data usage exceeding the cap. Control the situation before things get out of hand.
Remotely control and resolve device issues directly and quickly.
AirDroid Business is charged by the number of devices in your deployment.
Remote Support is not designed for supporting unattended devices. It's ideal for devices that are manufactured and sold to customers by your company. Your customers own the devices but may require hardware or software support after the sale.
You are a hardware manufacturer that sells devices to system integrators or end customers. Support will be required when there's an issue with the device. Remote Support not only provides the privacy and security that customers need but also an easy and out-of-the-box experience. OEM partnership is also available for you to customize the interface and showcase your brand.
Your customer only needs to provide the 9-digit connection code shown on the Remote Support app for your agent to connect to the device upon permission. Your agent can then use screen sharing, voice chat, and various tools to assist customers with an issue.
During screen sharing, your support agent can use remote control to resolve a complex issue directly for the customer and minimize device downtime.
Customize app interface, company logo, and other options to show your branding on your customers' devices.
*Please contact our sales team for OEM partnership details.
We offer the most ideal remote support solution with comprehensive security measures. Your customers' devices can't be connected or controlled without their permission. Upon request, your customers can get help by providing a unique connection code to your support team.
Remote Support is charged by the number of seats required for your operation. Each agent with assigned seat can support unlimited devices to help reduce operational costs for your company.
Use AirDroid Remote Support for personal
AirDroid Remote Support comes with remote camera and augmented reality technology, giving you the ability to see through a smartphone's camera and troubleshoot physical device, equipment or environment.Learn more