Remote Access and Support Software | AirDroid Remote Support

Streamline Your Remote Access and Support Services

Quick Access and Control
Allows support personnel to remotely access a customer or employee's computer or device over the internet to quickly resolve complex issues.
Screen and Files Sharing
View the controlled device screen and file sharing transfer in real-time for more intuitive problem understanding and resolution.
Real-Time Chat and Messaging
Built-in chat function supports real-time communication, and can provide detailed troubleshooting and guidance through audio and voice calls.

Secure Unattended Access
Devices can be securely accessed remotely, enabling seamless support, troubleshooting, and updates without requiring user intervention.
Black Screen Mode Access
Privacy mode ensures that any activities performed during a remote session are hidden from anyone physically present at the remote computer's location.
AR Assistance
Visual guidance, first-person perspective remote control, real-time drawing board assistance, and marking operation sequences, handle on-site problems through an app (Android & iOS supported).
Cross-platform Operations
Supports cross-platform operations, including Windows, Android, and iOS, allowing you to connect to as many end devices as needed.

Windows Support

Securely connect to and control remote Windows devices from PC (Windows & Mac).

Android Support

Complete remote access, control & support solution for Android devices.

iOS Support

AirDroid Remote Support provide remote support by screen sharing of iOS.

Security & privacy for your users

Unique 9-digit code
Suspend screen sharing
Permission to connect

Simply share the connection code for devices connection. Dynamic connection codes can also be set to prevent code leakage.
Customers or employees can pause screen sharing anytime to hide confidential information.
Request to connect to a device, see share screen, and access remote camera needs to be allowed by the end-users.

Unique 9-digit code
Simply share the connection code for devices connection. Dynamic connection codes can also be set to prevent code leakage.
Suspend screen sharing
Customers or employees can pause screen sharing anytime to hide confidential information.
Permission to connect
Request to connect to a device, see share screen, and access remote camera needs to be allowed by the end-users.

Reviews

As a multinational company, our employees use various operating systems. AirDroid Remote Support cross-platform support allows us to seamlessly provide remote support across Windows, macOS, and mobile devices, which is crucial. Its interface is very intuitive, making it easy for even non-technical personnel to use. With just a few simple steps, we can connect to remote devices, significantly enhancing our work efficiency.

IT Administrators

When choosing remote support software, security is our top priority. AirDroid Remote Support employs end-to-end encryption, two-factor authentication, and device authorization features to further enhance security, ensuring that only authorized devices can access the system. It also provides detailed logging capabilities, allowing us to audit and monitor remote sessions, ensuring compliance and data security.

Systems Managers

AirDroid Remote Support real-time support capabilities are outstanding. We can view and control remote devices in real-time, and even conduct screen sharing and file transfer. We can quickly and securely transfer files between local and remote devices, saving a significant amount of time.

Remote Worker