Your customers' devices are an integral part of their business operations, therefore they can't afford to be down for too long. The traditional phone and verbal instructions often just create more confusion. Traveling onsite or having the devices returned to you not only is costly but would only extend the downtime. AirDroid Remote Support addresses all these challenges by allowing you to support your customers, faster and easier.
You need to provide remote training and troubleshooting for system integrators who buy from you. The traditional way of having the malfunctioned devices sent back for a week-long inspection is time-consuming and costly. Trying to solve issues using phone calls is inefficient. Now with a fraction of the cost, you can easily work with your partners on device issues using voice chat, shared screen, and many other tools.
Your enterprise customers rely on your timely support to keep the devices up without interrupting their sales and services. Use shared screen along with voice chat to make troubleshooting a breeze. You can remotely control a device when the issue gets too complex and requires a fix directly from you. Every remote session is encrypted and requires customers' consent before connecting to protect company data and privacy.
When supporting a remote workforce or frontline employees who aren't tech-savvy, the processes can be frustrating and time-consuming. With AirDroid Remote Support, an app and a 9-digit code are all you need to provide instant support. Use shared screen, tutorial gestures, and voice chat to quickly identify and guide them through the issues. Not only do you maintain productivity by cutting down device downtime, but also greatly improve internal support efficiency.