Remote IT Support Software | AirDroid Remote Support for Business

Remote IT assistance for better customer experience

Remote control
Unlimited devices
Quick & secure
Software & hardware

During screen sharing with a client or an employee, you can take control of the device to quickly resolve a complex issue.
Your support agents can connect to as many end devices as you need at no extra cost.
Connecting to customers and employees is simple and painless, along with data encryption and screen privacy to keep your users safe.
AirDroid Remote Support combines software and hardware troubleshooting in one place with a suite of on-screen tools and AR camera.

Remote control
During screen sharing with a client or an employee, you can take control of the device to quickly resolve a complex issue.
Unlimited devices
Your support agents can connect to as many end devices as you need at no extra cost.
Quick & secure
Connecting to customers and employees is simple and painless, along with data encryption and screen privacy to keep your users safe.
Software & hardware
AirDroid Remote Support combines software and hardware troubleshooting in one place with a suite of on-screen tools and AR camera.

All the tools you need in one place

Real-time Screen Sharing & Voice Chat
See a customer or employee's screen and communicate directly while giving instructions to solve a problem.
Resolve device issues quickly with Remote Control
Besides verbal communication, you can enhance service efficiency by directly controlling your customer's device during the help session upon the user's consent.*
Messaging & File Transfer
Send messages, manual guides or screenshots when voice communication isn't available.
AR Camera
Connect to a device's camera and place 3D markers onto real-life objects to troubleshoot physical equipment.
Gestures & Markup
By enabling gestures during screen sharing, you can swipe and click on your screen and the end-user will see on-screen gestures. Annotate a screenshot with text or markup to assist with the tutorial.

Resolve device issues quickly with Remote Control

* Remote Control feature is only available for controller device running iOS/Android AirMirror and AirDroid Business.
AirDroid Control Add-on is only available for controlled devices running Android 7.0 and above.

Management & reporting for your team

Shared hours
Monitor team usage
Analyze logs

Every seat comes with 50 connecting hours per month and the hours can be shared among your team. You can add extra seats for concurrent support or hours to give you the flexibility as a team.
The Owner can see an overview of each support agent's connection status, as well as a total usage summary for further analysis.
Get access to each remote session's log history. Select date range to narrow down the report or search by support agent to find individual history.

Shared hours
Every seat comes with 50 connecting hours per month and the hours can be shared among your team. You can add extra seats for concurrent support or hours to give you the flexibility as a team.
Monitor team usage
The Owner can see an overview of each support agent's connection status, as well as a total usage summary for further analysis.
Analyze logs
Get access to each remote session's log history. Select date range to narrow down the report or search by support agent to find individual history.

Security & privacy for your users

Unique 9-digit code
Suspend screen sharing
Permission to connect

When customers need help, they can simply open AirDroid Remote Support and share the connection code with customer service. Dynamic connection codes can also be set to prevent code leakage.
Customers or employees can pause screen sharing anytime to hide confidential information.
Request to connect to a device, see share screen, and access remote camera needs to be allowed by the end-users.

Unique 9-digit code
When customers need help, they can simply open AirDroid Remote Support and share the connection code with customer service. Dynamic connection codes can also be set to prevent code leakage.
Suspend screen sharing
Customers or employees can pause screen sharing anytime to hide confidential information.
Permission to connect
Request to connect to a device, see share screen, and access remote camera needs to be allowed by the end-users.

Success Stories

IT Technician

We purchased a batch of Android tablets for our employees. Before subscribing to AirDroid Remote Support, our employees were frequently required to visit the IT department for assistance, even for minor issues. Now, IT technicians can simply send a request for remote assistance to the necessary colleague and establish a connection once permission is granted. This has greatly improved our work efficiency and saved on the cost of deploying multiple IT technicians.

Maintenance worker

As a maintenance worker working on the front line, I often encounter complex problems that require the help of my team. With the AR Camera and Tutorial Gesture of AirDroid Remote Support, I am able to receive clearer guidance from my colleagues, visually locate the issue, and efficiently resolve challenges.

Customer service

As a technical customer service representative, I have to admit that AirDroid Remote Support is a very powerful remote support software. I no longer have to waste a lot of time traveling. Based on customer requests, I can remotely observe the customer's interface, provide guidance through text or voice messages, and even remotely control the customer's device with their permission to accurately resolve problems.

Need to remotely assist families or friends with mobile phone or miscellaneous problems?

Use AirDroid Remote Support for personal

Learn more Download

Looking to support physical equipment with AR remote camera?

AirDroid Remote Support comes with remote camera and augmented reality technology, giving you the ability to see through a smartphone's camera and troubleshoot physical device, equipment or environment.

Learn more