The Challenge

With over 1,500 devices out in the field, the primary challenge for Interactive Solutions is that once the devices are deployed, it becomes very difficult to provide onsite technical support.

In addition, the company needed a simple and efficient way to monitor the screen status of its digital signages, as well as to update the myWall CMS installed on devices without sending its support team to various locations to perform this manually.

For each maintenance, the travel distance could range from 200 to even 900 kilometers, which is almost impossible to sustain.

Stephane Valcauda, CEO


The Solution

Prior to using AirDroid Business, the company would either have to ask a service partner that is located near the deployed devices to go onsite or provide support via the phone. Both methods were neither reliable nor sustainable at a time when the company was growing rapidly.

  • Device Wall Monitoring
  • Application Management Service
  • Remote Reboot
AirDroid Business allows us to have full access and control over thousands of devices out in the field. It is very easy to use and set up, and our main clients and partners love it, too.

Stephane Valcauda, CEO

With AirDroid Business' intuitive Device Wall, admins or invited members can view every detail of all the devices, including key information such as CPU usage, connectivity status, and location. They can also perform real-time screen capture and quickly scan to see if any device is displaying a black screen during normal business hours (an indication that the device might be down), which significantly improves their reaction time as anything irregular could be spotted early and responded to right away. In addition, admins can create device groups, such as by type of customers, cities, or functions, to make simultaneous management of devices even easier.

Using the Application Management Service (AMS), updating apps in bulk becomes a breeze. The Staged Rollout function helps simplify the entire update process by having the ability to test, schedule, and plan each rollout using different criteria. As a result, each rollout does not need to be applied to the entire deployment but can be executed in stages, using segmentations like device groups, time zones, or simply a certain percentage to help minimize risk while automating the process.

The company also uses Remote Reboot after each update or maintenance to make sure that all devices are running properly. With permissions fully granted, administrators get unrestricted remote access to the devices, which makes the entire troubleshooting and maintenance process a seamless and effortless experience.

Customer Profile

Interactive Solutions (formerly Aji Digital) is a digital signage solution provider that offers an all-in-one hardware and software solution with a subscription model to a variety of customers in many different industries.

Based in France, its product offerings include indoor and outdoor digital signages in different form factors and screen sizes.

What makes Interactive Solutions unique is the proprietary myWall Content Management System (CMS) platform, which brings an interactive experience for customers and end-users alike.


Digital Signage & Multimedia

Company Size:





Solution Products

AirDroid Business

Start Free Trial

Speak to an expert, get more information

Find out how AirDroid Business' trusted mobile device management and remote support products can help you grow your business.