10 Best Online Shopping Bots That Can Improve Your E-commerce Business
Online stores have so much product information that most shoppers ignore it. Information on these products serves awareness and promotional purposes. Hence, users click on only products with high ratings or reviews without going through their information. Alternatively, they request a product recommendation from a friend or relative.
Soon, commercial enterprises noticed a drop in customer engagement with product content. Hence, more interactive and conversational tools were prioritized. One such tool is the shopping bots. It provides customers with all the relevant facts they need without having to comb through endless information. More about this tool is discussed in this post.
What Is Online Shopping Bot?
Online shopping bots are AI-powered computer programs for interacting with online shoppers. These bots have a chat interface that helps them respond to customer needs in real-time. They function like sales reps that attend to customers in physical stores. Primarily, their benefit is to ensure that customers are satisfied. This satisfaction is gotten when quarries are responded to with apt accuracy. That way, customers can spend less time skimming through product descriptions.
10 Best Online Shopping Bots for E-commerce
In this section, we have identified some of the best online shopping bots available. They are not limited to only the ones mentioned here; there are many more.
Shopify Messenger
It uses Facebook Messenger as its chatting platform for customers. The chatbot is integrated with the existing backend of product details. Hence, users can browse the catalog, get recommendations, pay, order, confirm delivery, and make customer service requests with the tool.
Ada
This AI chatbot for shopping online is used for personalizing customer experience. Merchants can use it to minimize the support team workload by automating end-to-end user experience. It has a multi-channel feature allows it to be integrated with several databases.
This instant messaging app allows online shopping stores to use its API and SKD tools. These tools are highly customizable to maximize merchant-to-customer interaction. This shopping bot fosters merchants friending their customers instead of other purely transactional alternatives.
Kik Bot Shop
This bot shop platform was created to help developers to build shopping bots effortlessly. For instance, shopping bots can be created with marginal coding knowledge and on a mobile phone. Importantly, it has endless customizable features to tailor your shopping bot to your customers' needs.
Birdie
Birdie is an AI chatbot available on the Facebook messenger platform. The bots ask users to pick a product, primary purpose, budget in dollars, and similar questions on how the product will be used. The bot redirects you to a new page after all the questions have been answered. You will find a product list that fits your set criteria on the new page.
Letsclap
This is a bot-building tool for personalizing shopping experiences through Telegram, WeChat, and Facebook Messenger. It allows the bot to have personality and interact through text, images, video, and location. It also helps merchants with analytics tools for tracking customers and their retention.
Yellow Messenger or Yellow.ai
This no-coding platform uses AI to build fast-track voice and chat interaction bots. It has a wide range of reach compared to other tools. It can be used for an e-commerce store, mobile recharges, movie tickets, and plane tickets. However, setting up this tool requires technical knowledge compared to other tools previously mentioned in this section.
Mobile Monkey
Despite the advent of fast chatting apps and bots, some shoppers still prefer text messages. Hence, Mobile Monkey is the tool merchants use to send at-scale SMS to customers. It applies to Email, Facebook Messenger, and WhatsApp.
H&M
This is an advanced AI chatbot that serves as a shopping assistant. It works through multiple-choice identification of what the user prefers. After the bot has been trained for use, it is further trained by customers' preferences during shopping and chatting.
SnapTravel
This bot is the right choice if you need a shopping bot to assist customers with tickets and trips. Customers can interact with the bot and enter their travel date, location, and accommodation preference. It works on Facebook Messager and WhatsApp.
How Do Online Shopping Bots Work
Online shopping bots are installed for e-commerce website chatrooms or their social media handles, predominantly Facebook Messenger, WhatsApp, and Telegram. These bots are preprogrammed with the product details of the store, traveling agency, or a search engine model.
Customers drop a request or query in the chatting platform. Alternatively, the chatbot has preprogrammed questions for users to decide what they want.
After the user preference has been stated, the chatbot provides best-fit products or answers, as the case may be. If the model uses a search engine, it scans the internet for the best-fit solution that will help the user in their shopping experience.
How Do Customers and Merchants Benefit from Online Shopping Bots
Below is a list of online shopping bots' benefits for customers and merchants.
For Customers
- It creates a faster, smarter, and more seamless way for users to interact with a product online.
- Customers can compare the cost of different products in one query.
- It helps to search for products online using image, size, or features as a differentiation factor.
For Merchants
Online stores have a good chance of satisfying their customers with shopping bots through large choices of catalogs that may not be available in a physical store or are impossible for users to check through all.
- Merchants can up-sell the same product by identifying a user's preference.
- E-commerce stores can promote cross-product and implement cross-selling of their products.
- By improving customer satisfaction, online shopping bots can boost the retention rate of a business.
- It can also be used in physical stores to replace or assist on-site sales reps.
Online Shopping Bots Use Cases & Examples
There are different applications for online shopping bots. Here are some of the use cases.
Searching for products: The shopping bot provides best-fit products for customers based on their preferences.
Carting and ordering: It can be used to add a customer's future order to the cart or request the delivery of a product.
Customer service: Chatbots can assist customers if there is an inquiry about the needed product.
How to Create an AI Chatbot for Your Online Shop
Creating an AI chatbot for your online shop involves several steps. Here's a general guide to help you get started:
1. Define the Purpose and Scope
Determine what you want your chatbot to do. Common functions include answering FAQs, product recommendations, assisting in navigation, and resolving simple customer service issues. Decide the scope of the chatbot's capabilities based on your business needs and customer expectations.
2. Choose a Platform
Select a platform to build your chatbot. There are many options available, such as Dialogflow, Microsoft Bot Framework, IBM Watson, and others. Consider factors like ease of use, integration capabilities with your e-commerce platform, and the level of customization available.
ChatInsight.AI is a shopping bot designed to assist users in their online shopping experience. It leverages advanced AI technology to provide personalized recommendations, price comparisons, and detailed product information. It is aimed at making online shopping more efficient, user-friendly, and tailored to individual preferences.
3. Design the Conversation Flow
Map out the conversations your chatbot will have with users. This involves designing a script that guides users through different scenarios. Create a persona for your chatbot that aligns with your brand identity. This includes its tone, language, and level of formality.
4. Integrate with Your E-Commerce Platform
Ensure that your chatbot can access necessary data from your online store, such as product information, customer data, and order history. Integration is key for functionalities like tracking orders, suggesting products, or accessing customer account information.
5. Implement Natural Language Processing (NLP)
Utilize NLP to enable your chatbot to understand and interpret human language more effectively. This will help the chatbot to handle a variety of queries more accurately and provide relevant responses.
6. Test and Train Your Chatbot
Before launching, thoroughly test your chatbot in various scenarios to ensure it responds correctly. Continuously train your chatbot with new data and customer interactions to improve its accuracy and efficiency.
Remember, the key to a successful chatbot is its ability to provide value to your customers, so always prioritize user experience and ease of use.
Ending Comment & FAQs about Online Shopping Bot
Online stores can be uninteresting for shoppers, with endless promotional materials for every product. However, you can help them cut through the chase and enjoy the feeling of interacting with a brick-and-mortar sales rep.
By introducing online shopping bots to your e-commerce store, you can improve your shoppers' experience. This post has identified ten online store chatbots you can use. Alternatively, you can create a chatbot from scratch to help your buyers.
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