[Solutions]Netflix Not Working on Samsung Smart TV

Elsa Updated on Mar 18, 2025 Filed to: Screen Mirroring

Netflix is one of the most popular video streaming platforms in the world, but sometimes it may meets some issues. In fact, many Smart TV users have often complained about Netflix not loading properly.

If you are also facing the issue of Netflix not working on Samsung TV, you are in the perfect place. In this article, you will get to know about all of these different reliable solutions you can use to resolve Netflix issues on Samsung TV.

Why Won't My Netflix Load on My Samsung TV?

Many people have reported the issue of Netflix not loading on Samsung TV.It can be an annoying experience when you are in the mood to stream something. You don't want to face such delays and errors.

There are various situations in which Netflix might not be working on your Samsung TV. Some of the common issues you are likely to face are:

Netflix app is not showing on your Smart TV.
Netflix app is not loading at all.
Netflix app shows specific error codes such as Tvq-000.
Compatibility issues “Netflix is no longer available on this device”
Netflix app does not open and prompts you to update the app.

You can try to resolve this issue by simply turning off your Samsung TV and unplugging it. Keep the TV turned off for at least 5 minutes before starting it again. Try to load Netflix and make sure you are connected to the internet.

Part 2: Different Errors and Corresponding Solutions

If you are facing any such issues, you should try these effective solutions to get rid of the problem. The most common methods are:

Reinstall the Netflix App: You can delete the Netflix app by accessing the App Settings and using the uninstall option to remove Netflix.
Update Netflix and Samsung TV: It is important to keep Netflix and the firmware of your Samsung Smart TV up-to-date to get rid of the bugs that might be present in a certain version.
Disable Samsung Instant: It might be preventing Netflix from properly loading on the Smart TV. Therefore, you should disable the instant on feature from General Settings and try to access Netflix.
Reboot Your TV: Rebooting your Smart TV is a reliable solution for lots of bugs and glitches that might be affecting the TV's storage.
Ensure Internet Is Working: you cannot expect Netflix to work efficiently without a stable internet connection.
Clear Cache: Press the Home button on your Samsung Smart TV.
Navigate to Settings and select Apps.
Choose System Apps.
Select the Netflix app and click on Clear Cache.
Contact Netflix or Samsung Support Team

Note : To fix Netflix errors on Samsung TVs, avoid using the remote power button, which puts the TV in sleep mode. Instead, perform a full reboot to resolve streaming issues effectively.

Error 1: Netflix won’t load on Samsung Smart TV

There are multiple effective solutions that you can try one by one to resolve the issue of Netflix not loading on Samsung Smart TV.

From the related quora and reddit community, there is some tested useful methods:

1. Reinstall Netflix

1. Step 1.Open the Apps on your Samsung TV.

1. Step 2.Navigate to Settings within the App Store.

1. Step 3.Scroll to find Netflix.
2. Step 4.Select the option to Reinstall Netflix.

Step 5.Reopen Netflix to ensure it is working properly.

2. Put on another app like hulu and then switch back to netflix. It's weird but it did work for some people.

3. Sign Out of Netflix

Step 1.Navigate left from the Netflix home screen to open the menu.
Step 2.At the bottom, select Get Help, then Sign out, and confirm by selecting Yes.
Step 3.Sign back in and try Netflix again.

If on an Error Screen:

Click More Details
Select Sign out or Reset
Log back into Netflix.

If Get Help or Sign Out is Unavailable:Press the following on your remote: Up, Up, Down, Down, Left, Right, Left, Right, Up, Up, Up, Up.From the menu, pick Sign out, Reset, or Deactivate.

4. Contact Your Internet Service Provider

Here is some suggestions for ISP communication:

Verify connectivity to Netflix sites: secure.netflix.com, appboot.netflix.com, uiboot.netflix.com, and fast.com.
Inquire about potential DNS issues with your modem, router, device, or their DNS servers.
Propose using a different DNS server to see if it resolves the problem.
Test Netflix once more before ending the discussion to confirm the issue is fixed.

5. Repair your tv or try another streaming device

If updating the TV's firmware or performing a factory reset does not resolve the problem, and the issue is specific to Netflix, consider contacting Samsung support for a software repair. Or, you may buy a streaming device that support Netflix to watch.

Error 2: It's no longer compatible with Netflix

It occurs when a device is no longer compatible with Netflix, a common issue with "smart" devices that include apps for specific services. These apps can become incompatible or unsupported when the service changes something that affects embedded apps.

Although this problem has diminished in recent years due to the ability to update apps as long as the manufacturer supports the device, compatibility issues still arise.

In this case, it's likely that Netflix made changes causing the app to become incompatible with certain devices.

Samsung has acknowledged that a few outdated devices will no longer support the Netflix app. Specifically, from August 19th, 2023 onward, the Netflix app won't work with Samsung smart TVs from the 2010 (D-Series) to 2011 (E-Series) models.

Similarly, Netflix has stated that its service may no longer be available on some TVs and streaming devices made before 2015. These changes highlight the importance of ensuring device compatibility with app updates and service changes to maintain functionality.

If you don't know your Samsung Model, you can easily locate the model number on modern Samsung Smart TVs.

How to Find Out the Model of My Samsung TV?

1. Step 1. Open the system menu and select Support> Contact Samsung.

1. Step 2.It will display all of the important information about the Samsung TV, including the model code and software version.

1. Step 3.However, if you have an older Samsung TV, you will have to look for the model code and serial number on the back of the TV.

To solve this, we recommend you to buy a streaming device or buy another netflix supported TV. But considering the cost, a streaming device can be the best choice. Here, we list some best streaming devices for you to choose.

Also, Christmas is coming, it's a good time to buy a streaming device with big deal.

Device	Price Range	Included Apps	Compatibility	Additional Features	Performance
Amazon Fire TV Stick 4K	$49.99	Netflix, Prime Video, Hulu, Disney+, YouTube	Works with most TVs with HDMI	Alexa voice control, Dolby Vision, HDR10+	4K Ultra HD, fast streaming
Roku Streaming Stick 4K	$49.99	Netflix, Hulu, Disney+, Apple TV, HBO Max	Compatible with any HDMI TV	Voice remote, Dolby Vision, AirPlay support	4K HDR, smooth performance
Google Chromecast	$49.99	Netflix, YouTube, Disney+, HBO Max, Prime Video	HDMI-enabled TVs	Google Assistant, personalized content suggestions	4K HDR, responsive interface
Apple TV 4K	$129.00 -$149.00	Netflix, Apple TV+, Disney+, HBO Max, Hulu	Compatible with HDMI TVs	Siri voice control, Dolby Vision, seamless Apple ecosystem integration	High-performance A12 chip, 4K HDR
NVIDIA Shield TV	$149.00 -$198.00	Netflix, Prime Video, Disney+, YouTube, Plex	Compatible with HDMI TVs	AI upscaling, Google Assistant, GeForce NOW gaming	Powerful performance, supports 4K HDR

Error 3: "Error: Tvq-000"

This error happens when an issue with data stored on your device stops Netflix from playing.To fix the problem, follow the steps for your device.

Restart Your Device

Step 1.Unplug your device from power.
Step 2.Press the power button on the device once and wait 1 minute, or leave it unplugged for 3 minutes instead.
Step 3.Plug your device back in.
Step 4.Turn your device on and try Netflix again.

[Easy Steps] Watch Netflix on Samsung TV with AirDroid Cast

It is possible that even after trying all of these solutions, Netflix might not work on your Samsung Smart TV for some reason. In such a situation, you should consider using a FREE screen mirroring app like AirDroid Cast that allows you to watch Netflix from your phone on Samsung TV without any errors.

The good thing is that you don't have to install anything on your Samsung TV to use AirDroid Cast. A web browser is enough to start mirroring Netflix from any of your devices to the TV. You can do it in three simple steps:

Tips : If your TV shows a black screen with audio during screen mirroring, the most possible reason is that some Netflix content is copy-protected,so you need to make sure that the videos you want to mirror aren't restricted content.

1. Step 1. Download and Install AirDroid Cast on your Device
2. First of all, download the AirDroid Cast app on the device where the Netflix app is present. You can download it on your MacBook, Windows laptop, Android smartphone, iPad, or iPhone.

Try It Free

1. Step 2. Open AirDroid Cast Web on Samsung TV
2. Open the browser on your Samsung Smart TV and type the address “webcast.airdroid.com” in the browser. A QR code and a 9-digit code will be displayed on your TV screen.

1. Step 3. Start Screen Mirroring!
2. Open AirDroid Cast on your phone, and then scan the QR code on your smartphone or enter the 9-digits code. Start screen mirroring your device to the Samsung TV.

If your mirrored device is a Windows PC or a Mackbook，you need to tap the "cast to" button and then scan the QR code or enter the cast code shown on your TV. Now you can play Netflix and chill!

FAQs

1. How to fix Netflix sound not working on Samsung TV?

In some Smart TVs, including Samsung TVs, audio issues can occur while using Netflix. If you are facing such a problem, you should disable the Sound Optimizer from settings and use the PCM format or stereo settings. Make sure that the sound is unmuted and if you are using external speakers, connect them properly. Reset the audio settings if the problem persists.

2.Netflix Not Showing Up/Available/Found on My Samsung TV

There is no one specific reason why Netflix might not be showing up on your Samsung TV. If you do not see the app in your TV's App Store, there is a high chance that you are using an old model that does not support this popular streaming app.

In such a situation, the best solution is to use AirDroid Cast to mirror the screen of Netflix from another device, like your smartphone, to Samsung TV.

Conclusion

Ideally, Netflix should work on all modern Samsung Smart TVs. Yet, the issue of Netflix not loading on Samsung TVs is commonly found among many users. If you are also facing such an issue, you should implement the ten solutions discussed above to resolve the problem and enjoy Netflix on your Samsung TV.

Otherwise, you always have the option of using AirDroid Cast to enjoy Netflix on your TV via screen mirroring. All you have to do is log in to your Netflix account on your devices, such as a smartphone, and screen mirror your device to a TV via AirDroid Cast to enjoy Netflix on the bigger screen of your Samsung Smart TV.

AirDroid Cast

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Elsa

Elsa has worked on a number of iOS & Android solutions, she can always find her way around almost any application. She is an accomplished, skilled and versatile writer with more than 7 years of technical article writing experience.

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