Splashtop for RMM - Replacing or Making RMM Better
In the dynamic landscape of Information Technology (IT) management, the role of Remote Monitoring and Management (RMM) has become increasingly pivotal. RMM serves as the technological backbone for Managed Service Providers (MSPs), allowing seamless oversight and control of distributed networks.
As organizations strive for efficient operations and swift issue resolution, the choice of RMM software becomes a strategic decision. This article delves into the realm of Splashtop for RMM, a solution that has garnered attention for its unique approach to remote access and management.
Why MSPs Choose Splashtop over Specialized RMM Software?
In the complex landscape of Managed Service Providers (MSPs), the decision-making process surrounding the adoption of Remote Monitoring and Management (RMM) software carries profound implications for operational efficiency and fiscal responsibility. But why do so many MSPs turn to Splashtop instead of opting for specialized RMM software? There are several reasons for this:
Specialized RMM Software are Expensive
The conventional recourse to specialized RMM software often entails a financial burden that can strain the budgets of MSPs. Licensing fees, maintenance costs, and updates associated with these solutions frequently escalate, prompting service providers to seek alternatives.
Splashtop emerges as a pragmatic choice, delivering robust remote monitoring and management functionalities without the prohibitive price tags synonymous with specialized counterparts.
Some RMM Tools are Complex to Operate
Operational intricacies embedded in certain RMM tools pose challenges for MSPs, impeding the fluid and effective management of IT infrastructure. The intricate interfaces and convoluted workflows of some solutions demand a steep learning curve.
In contrast, Splashtop champions an intuitive design, empowering MSPs to execute even intricate tasks seamlessly. The simplicity of operation allows service providers to concentrate on delivering high-quality services rather than wrestling with the complexities of the tool itself.
Splashtop's Functionality Meeting MSP Needs
Splashtop's ascendancy in the MSP realm is rooted in its adept alignment with the distinct needs of service providers. Far exceeding basic remote access, Splashtop encompasses a comprehensive suite of remote monitoring and management features that seamlessly integrate with the multifaceted requirements of contemporary IT environments.
From troubleshooting to deploying updates and ensuring network security, Splashtop stands out as a versatile solution adept at catering to the diverse demands of MSPs.
Splashtop for RMM - Replacing RMM
Splashtop's strength lies in its robust suite of features, customized to meet the discerning needs of Managed Service Providers (MSPs). These features not only provide MSPs with essential monitoring and management capabilities, but also offer a compelling case for cost savings.
Monitoring and Management Features of Splashtop
Let's dive into Splashtop's key monitoring and management features that make Splashtop a noteworthy alternative for MSPs seeking affordable RMM.
Windows Update Management
Splashtop simplifies Windows updates by allowing administrators to check for updates, view update history, and schedule installations. Configurable alerts notify administrators of available updates or changes to Windows Update settings, ensuring consistent system updates.
Alerts for Windows Events
Splashtop facilitates proactive monitoring with alerts for Windows Event Logs. Triggers based on event type, level, ID, and more ensure swift notification of critical events. Available for Windows, this feature enables targeted responses to system events.
View Event Logs
Quickly access computer event logs, filtering by event level, type, date, and Event ID. Currently available for Windows, this feature enhances log analysis precision, with future integration planned for Mac systems.
Endpoint Security Status
Splashtop provides a view of endpoint security protection status for Windows computers, supporting Bitdefender, Windows Defender, Kaspersky, and more. Administrators can purchase and deploy Bitdefender Endpoint Security through the my.splashtop web console.
Configurable Alerts
Splashtop enables proactive monitoring with configurable alerts for CPU utilization, memory usage, disk space, and more. Customizable alert combinations applied to specific computer groups ensure tailored and efficient alerting. Available for Windows and Mac, this feature enhances real-time insights, improving IT infrastructure responsiveness.
Remote Command
The Remote Command feature streamlines command execution on remote Windows or Mac computers. Administrators can run command line or terminal commands, with the option to save a log file of the remote command history for enhanced accountability.
System Inventory
The Check Inventory feature captures system inventory snapshots, providing detailed insights into system, hardware, and software components. Comparing snapshots and viewing change logs streamline troubleshooting without requiring remote access.
1-to-Many Actions
Simplify endpoint management with Splashtop's 1-to-Many Actions, enabling instant or scheduled tasks across multiple endpoints. Tasks include mass deployment, remote command execution, script deployment, reboots, and Windows updates for increased operational efficiency.
Unattended Android Access
Extend capabilities to Android devices with unattended access for Android 8.0 and above. Remotely access and control managed Android devices regardless of end-user presence, supporting a wide range of Android brands.
In the expansive landscape of RMM solutions, Splashtop distinguishes itself through a feature-rich offering that goes beyond conventional remote access. These functionalities, meticulously designed to address the nuanced needs of MSPs, solidify Splashtop's position as an exemplary choice for those seeking to replace or augment their existing RMM capabilities.
Splashtop for RMM - Making RMM Better
Splashtop surpasses standalone Remote Monitoring and Management (RMM) capabilities by seamlessly integrating with various RMM software, offering a more comprehensive approach for Managed Service Providers (MSPs). This integration enhances Splashtop's intrinsic functionalities, delivering a holistic IT management experience.
How Splashtop Integrates with Other RMM Software
Splashtop can provide support for remote control of RMM software such as Autotask, Naverisk, Atera, and others for a reliable remote connection and unattended experience. For these RMM users, Splashtop offers solutions that support remote work and on-demand support. So how does Splashtop for RMM enable integration?
If you have any of the RMM software mentioned above, you can deploy Splashtop on-premise to allow MSPs to initiate remote sessions and remotely access and support unmanaged computers and devices directly from a single console.
Splashtop for RMM gives end users remote access to their own computers, as well as on-demand, ad-hoc remote support for devices not managed by RMM. This facilitates real-time connectivity to the customer's IT infrastructure and monitoring and management of the customer's devices immediately upon request.
Benefits of Splashtop RMM Integration
All-in-One Function
Splashtop reduces the complexity of RMM software with its remote monitoring and management capabilities. And by integrating with the RMM software, MSPs not only enjoy the original RMM functionality, but Splashtop enables RMM end-users to access computers using Splashtop technology and infrastructure.
Automatic Deployment
Integration facilitates automatic Splashtop deployment, minimizing manual intervention and potential errors. MSPs can subscribe directly from Splashtop and select the appropriate package. It will be automatically installed in all clients via a built-in agent without the need for manual deployment.
No Synchronization Required
Splashtop's integration eliminates synchronization needs between RMM and remote access tools, simplifying workflow. As soon as Splashtop is successfully installed and deployed, users can enable remote control sessions directly from their console.
Work Efficiently
Overall integration ensures MSPs work more efficiently, streamlining tasks from remote support to system management. Splashtop also offers additional remote support features and add-ons that can provide MSPs with more efficient productivity.
Reward: Specialized in Android Attended & Unattended Monitoring and Management
When it comes to Android attended and unattended monitoring and management, AirDroid Remote Support emerges as a specialized solution, providing an array of features for enterprises seeking efficient remote access, support, and control over Android devices.
AirDroid Remote Support specializes in both attended and unattended Android monitoring and management. If your requirements extend to these areas, AirDroid Remote Support offers a compelling alternative to traditional, costly Remote Monitoring and Management (RMM) software. In addition to its core capabilities, AirDroid Remote Support boasts advanced features for seamless remote support.
- AR Camera & 3D Marker: Allows you to see through the customers' device camera and guide your customers by placing 3D markers onto real-world objects.
- Tutorial Gesture: Swipe or tap on the shared screen, the tutorial gesture will appear on your customer's device. (Only for Android)
- Screen Markup: Take a screenshot of the remote device during a screen-sharing session and highlight the parts you want to explain.
- Black Screen Mode under Remote Control: Black screen mode is a privacy-centric technology, which enables IT admins to hide the screen image of the remote device during the remote control session and a hint saying "This device is under maintenance" will be shown.
- Live Chat via Voice Call and Voice/Text Message: Tackle and resolve complex issues by communicating directly with real-time voice chat and screen viewing. If the user is not available to take a call, you can communicate through voice messaging or text.
Key Features:
AirDroid Remote Support stands out as a trusted solution, providing comprehensive Android remote support and control that goes beyond conventional RMM offerings.
Conclusion
In the ever-evolving landscape of IT management, Splashtop emerges not only as a cost-effective alternative to specialized Remote Monitoring and Management (RMM) software but as a transformative force. Beyond addressing key pain points such as cost, complexity, and functionality gaps, Splashtop stands out for its dual role – serving as both a standalone solution and a seamlessly integrated addition to existing RMM platforms.
Moreover, if you are looking for the perfect solution to monitor and manage attended and unattended Android, you can try AirDroid Remote Support, which has affordable price to provide you with powerful features.
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