Best RMM for MSP: Solutions, Considerations and Best Practices
Managed Service Providers (MSPs) play an important role in delivering efficient and reliable services to businesses of all sizes, including small, medium, and large businesses. With the help of MSP servers, it is now easier to remotely oversee and maintain clients' IT infrastructure without using any other third-party applications. However, many people don't know much about this service and how it can be helpful for businesses.
As we get ready to step into 2024, let's explore the state-of-the-art MSP RMM solutions and compare them to get a better understanding of the latest and greatest MSP RMM software and related information.
What Is RMM, MSP and What Is Their Relationship?
If you are new to terms like RMM and MSP, this section is for you. In this section, we will tell you the main difference between RMM and MSP, and you will find out the relationship between them.
What Is MSP
An MSP, also known as a Managed Service Provider, is a company that offers managed services to clients. In other words, they outsource IT responsibilities to a third party called the MSP. The services include different things, such as network management, data backup, recovery options, cybersecurity, and more.
According to surveys, around 60% of organizations will depend on MSPs, as they are important in increasing companies' businesses. Apart from other services mentioned above, they also take care of different things, such as maintenance, updating jobs, and more, so managers can easily concentrate on their work instead of working on other IT system functions.
What Is RMM
On the other hand, RMM, also known as Remote Monitoring and Management, refers to a set of tools and software that enable IT professionals to easily manage, monitor, and maintain the performance of IT systems remotely. In RMM tools, you can find different features such as remote desktop control, patch management, software deployment, system health monitoring, and automation. Using these tools, the IT teams or MSPs can easily address and resolve the issues without physically being present at the client's location.
Relationship between RMM and MSP
If you're not sure about the relationship between MSP and RMM, just remember that "MSPs provide RMM to their clients". As mentioned above, with the help of RMM tools, MSP can easily monitor, maintain, and manage the clients' IT services remotely. So it won't be wrong to say that both play an important role in the IT sector. With the help of RMM tools, MSP can easily manage the work, update the operations, and more.
RMM tools also help MSPs in addressing multiple issues before they become critical. On the other hand, the MSP model is also important for clients because they can outsource IT management tasks to experts, reducing the extra burden on the IT staff, such as managers. In fact, small businesses can also use RMM tools to reduce the cost of overhiring.
RMM for MSP - 3 Best Solutions
Now you better understand MSP and RMM, and it's time to explore the 3 best RMMs for MSP. You can find different companies offering this service, but below, we have added the top ones you can use this year.
NinjaOne
NinjaOne is a user-friendly RMM solution that offers remote monitoring, patch management, and automation. This service is provided by NinjaRMM, which specializes in providing IT management and monitoring solutions for Managed Service Providers. The top features of NinjaOne as mentioned below:
- With this tool, MSPs can easily monitor and manage their client's work remotely.
- The platform offers real-time monitoring features.
- With the help of the patch management feature, it ensures the systems are up-to-date and secure.
- NinjaOne also provides reporting and analytics tools to help MSPs track performance metrics, monitor trends, and much more.
- You can also find the Ticking system, which helps the MSP prioritize special and important requests.
Atera
The second-best MSP RMM on our list is Atera. This platform provides options for small and medium businesses who are looking for reliable MSPs. They follow cloud-based architecture for flexibility and security. On the other hand, it is an all-in-one IT platform that is easy to use and offers multiple features that are difficult to find in other tools. It allows you to monitor unlimited devices without any hassle. The top features of this platform are:
- You can easily manage and monitor unlimited devices without any hassle.
- It provides remote access and is compatible with different apps, such as AnyDesk, TeamViewer, Splashtop, etc.
- It is easy to use and fast as well.
- Atera offers complete security scans of your networks in real time.
- It is undoubtedly one of the best RMMs for small MSPs.
N-able
The last best RMM MSP software in our list is N-able. This platform provides multiple options, such as monitoring and management, backup and data protection, security options, and more. On their website, you can find two different products, N-Sight RMM, and N-Central RMM, so users can easily choose the options according to their requirements. The top features that this platform offers are:
- You can remotely access machines and resolve the issues with one click.
- It provides a personal MSP manager who can easily manage, monitor, and report the issue.
- You can use the DNS filtering feature, which helps protect the customers on and off-network.
- It can also monitor and manage customers’ security risks through centralized password and IT documentation.
So, these are some of the top RMM MSP software you can try this year. There are other options, but if you want to use reliable tools, these options are ideal for you.
Considerations for Choosing an MSP RMM Solution
It's important to choose the right MSP RMM solution for you, because it's the right RMM software that will provide MSPs with better functionality so they can serve their customers more efficiently. So what factors should you consider when looking for an MSP RMM solution? Here we have listed five essential features that an MSP RMM solution must have that you must understand and think about during the selection process.
Five Essential Features
Remote Monitoring: Look for a solution that provides real-time monitoring for servers, workstations, network devices, and applications. If you have all these options in one tool, then that MSP RMM solution would definitely work for you.
Remote Management: There are several RMM solutions available, but if you want to choose a reliable one, then make sure it offers remote management. Remember that Remote troubleshooting and support are important for MSPs as they can save time and resources.
Comprehensive Report: Look for an application that can offer tools that help generate reports on time. That includes tracking key metrics, identifying trends, and more.
Automation Function: Automation is key to modern MSP RMM solutions. For example, during fault management and patches and software updates, automated processes can be used to maximize employee productivity.
Easy Integration: Make sure the RMM solution integrates seamlessly with third-party tools and applications. The MSP RMM solution goes beyond standalone remote monitoring and management by seamlessly integrating with other third-party remote software, providing MSPs with a more holistic approach to delivering a total IT management experience.
Also, you can consider which MSP RMM solution you should choose in terms of security, extensibility, ease of use, and affordability. The best product is the one that truly meets your own needs.
Security & Privacy
Building trust with customers is critical, so it's important for MSPs to manage and maintain the privacy of customer data, as well as check for and fix network vulnerabilities to protect against security threats. When selecting an MSP RMM solution, it is important to ensure that the RMM software has strong encryption capabilities and security. And configure real-time alerts to monitor and secure customer information.
Extensibility
Extensibility of functionality is also an important consideration when choosing an MSP RMM solution. The MSP RMM tool needs to be scalable in response to market demands and business changes. It must be efficient, agile, and able to integrate with other remote tools. More importantly, the MSP RMM solution needs to meet multi-platform support for seamless monitoring and management.
Ease of Use
Look for an RMM solution that is intuitive and easy to navigate. Don't use complex tools because they can waste your time. Using an easy-to-use RMM solution will minimize the learning curve for your team.
Affordability
Price is also a factor that will be considered when choosing an MSP RMM solution, and MSPs will certainly want to find an affordable and efficient solution to save money and improve their bottom line.
Best Practices: How to Effectively Utilize MSP RMM Solutions
If you fully want to utilize MSP RMM solutions, then here are some tips to help you get the most out of your MSP RMM solution:
- Customize the MSP RMM solution to the specific needs of your clients. Create custom automation scripts, monitor policies, generate reports, and more.
- Take full advantage of automatic features such as patch management, software deployment, and system maintenance.
- Monitor and configure real-time alerts and notifications in the event of an anomaly.
- Use MSP RMM solutions with other remote tools such as AnyDesk, TeamViewer, and more to easily control things remotely.
- Preserve customer data privacy and build trust with customers. Comply with various regulations and guidelines provided globally.
Bonus: Best Android Attended & Unattended Monitoring and Management Solution
If you are using expensive MSP RMM solutions, then it's time to replace them with the AirDroid Remote Support. This software specializes in monitoring and managing both attended and unattended Android. Under the Unattended Mode, you can connect and remote control a device without consent from the device end for maintenance purposes.
In addition, AirDroid Remote Support provides different advanced remote support features, such as AR camera, screen markup, tutorial gesture, live chat and more. With this software, you can easily and seamlessly manage your work remotely. The tool is easy to use, making it a perfect option for non-technical users. You can also get professional consultation services if you have any doubts about the tool.
Conclusion
In the world of managed IT services, choosing the right RMM solution for MSPs is important. Above, we have discussed all the best RMM for MSP solutions you can use this year. Also, it is important to consider the factors before choosing the RMM, such as scalability, ease of use, and more, so choose a tool that fulfills all these requirements.
However, if you find the RMM solution expensive and you have unattended Android access needs, then you can use AirDroid Remote Support. It is easy to use and affordable as well.
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