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Netflix Not Working on Roku: 7 Effective Ways to Fix It!

Elsa Updated on Apr 7, 2023 Filed to: Screen Mirroring


Everyone prefers to watch Netflix on the big screen. A wide screen and vibrant colors add to the ambiance of watching your favorite seasons. Roku is one of the best streaming platforms available with an intuitive UI and its ever-growing support for Netflix.

But users often face some problems while streaming Netflix on Roku. The article lists a few Netflix not working on Roku issues and their fixes. Furthermore, here you’ll learn how to get rid of Netflix Roku issues using the latest screen casting app - AirDroid Cast.

Part 1: Frequent Problems That Netflix Can Encounter on Roku

Netflix lagging on Roku TV

Roku may be slow if your network speed is slow, or the Roku may need to be refreshed. If the problem persists, turn off network masks and VPNs and switch to a wider bandwidth network. Alternatively, you can update your Roku and reinstall the Netflix app.

Netflix crashing my Roku

If your Roku device is overheating, has a system error, or is having connection problems, there’s something wrong. You'll have to figure out what's wrong. Restarting the system or turning off the device for a minute and turning it back on can solve the problem.

Netflix not loading on Roku

There is a possibility that the Netflix server is unavailable, but keep in mind that Netflix won't work when your internet is down. Ensure your Wi-Fi and cellular connections are active. Check the airplane mood as well.

Netflix is messing up on Roku

Netflix may be pausing or stopping due to a slow internet connection. Using, Netflix's own speed test will help you determine how fast your connection is. You can also download it as an app for iOS or Android.

Netflix Not Working on Roku “Internal Error,”

Roku users frequently receive the error message, "The Netflix services have encountered an internal error." This error, in technical terms, indicates that information stored on the Roku device has been corrupted or disrupted. If this issue persists, you should refresh the system. 

Part 2: Why Is Netflix Not Working on My Roku TV?

Roku devices fail to stream Netflix on Roku devices due to several factors. As Roku does not require any cables, it relies only on an internet connection to work. An unstable or weak internet connection is the major cause of Netflix not responding to Roku. 

Netflix might not function on your Roku device if either of both apps requires an update. If applications and software are not regularly updated, they become incompatible.

Netflix may also cause problems on Roku TV if your Netflix account is not set up correctly. Spontaneous streams may be limited according to your Netflix plan. 

Part 3: 7 Solutions to Fix Netflix Not Working on Roku

1Go to Netflix Official Page to Check servers

If Netflix is not working on your Roku, it may be due to Netflix servers being down. If Netflix is down on Roku, you can also check it on other devices. Netflix has an official page; you can visit the page to know if Netflix servers are down.

All you can do in this situation is wait for the servers to reconnect. Follow Netflix on social media, such as Twitter, to find out when Netflix will return. 

2Reset your Roku

The most common fix for Netflix problems is to reset your Roku. It will clear the device's built-up cache which could cause multiple problems.

Generally, the cache issues include screen freezing, crashing apps, sound popping up, and TV buffering. Follow the steps the reset your Roku and clear caches:

  1. Press the HOME button on your remote, it will take you to the main screen.
  2. Now, press the keys with the same sequence on the remote: “Home” button: 5 times and “Up” button 1 time. Then click “Rewind” button 2 times, and “Fast Forward” 2 times.
  3. Reboot your Roku at least once or twice. Once your cache is cleared, your Netflix app will work again!

3Unplug TV and Roku device

  1. Unplug your Roku TV to get Netflix working again on your Roku.
  2. Make sure you wait at least a minute before plugging back in your TV.
  3. Hold the power button for 30 seconds while the TV is unplugged. 
  4. This will allow the TV to soft reset itself and drain any remaining power. 
  5. Reconnect the Roku and TV after 60 seconds. Netflix will start working again when you power it on again.

4Reinstall the Netflix app

If none of the above fixes worked, you should try reinstalling Netflix.

  1. Locate the Netflix app on the Roku HOME screen. 
  2. Click the asterisk “*” button on your remote to open the Channel Menu.
  3. Then, you'll see the REMOVE CHANNEL button. Once you click OK, Netflix will uninstall.
  4. After you've finished, restart your Roku TV. You can reinstall Netflix from Apps section.

5Reset your Wi-Fi router

Another reason for Netflix not loading on Roku can be the router not working correctly. Check your smartphone or other devices at home that uses Wi-Fi.

  • Unplug the router, plug it back in after a few minutes. If the router takes a few minutes to reset, once it's back online, Roku will connect with Netflix.
  • If you continue to have issues with your internet connection, you should contact your Internet customer service.
  • 6Check your internet speed

    Slow internet connections can also impede Roku's ability to stream video footage. SD content streaming requires a minimum download speed of 3.0 Mbps, and HD content requires a 9.0 Mbps download speed.

    As streaming is a download process, focus on the download speed (not the upload speed). A download speed of less than 25-50 Mbps may be due to two factors:

  • Consider having 200 Mbps internet speed. While streaming Wi-Fi reduces this speed to half, and VPN makes it half again. On a 200 Mbps plan, you end up with a speed of 50 Mbps!
  • Even if your internet is fast, the issue can be due to an old or low-quality router. If your router is good, consider getting a wireless extender for a strong connection.
  • 7Update your Roku OS

    An outdated Roku software can also affect the Netflix streaming on Roku. To solve this problem, check for any Roku OS updates in the settings menu.

    1. Press the HOME button on your remote to open settings.
    2. Scroll up or down to find the “SYSTEM” option.
    3. Select System, then click “SYSTEM UPDATE”.

    Update your Roku software regularly to ensure your TV remains compatible with Netflix's app. If your Roku is up to date, check for Netflix app updates. The older version of Roku OS may also not work properly.

    Part 4: The Ultimate Solution: Use AirDroid Cast to Watch Netflix on Roku TV

    AirDroid Cast is a must-have app for those who prefer top-notch streaming on their smart TV. The reason is that this app allows users to screen mirror the mobile, iPad, laptop, Mac, etc. easily, which has relieved people from facing Netflix issues.

    Here's what you will need to do.

    Just open Netflix on one of your devices, share the screen with the Roku TV via AirDroid Cast, and then enjoy the highest quality video and audio quality Netflix streaming with no problems.

    Tips : If your TV shows a black screen with audio during screen mirroring, the most possible reason is that some Netflix content is copy-protected, so please make sure that the videos you want to mirror aren't restricted content.

    But don't think it is too much work to download & use this App.

    AirDroid Cast is super easy to set up, and the whole process won't take more than five minutes. Give this much time and watch Netflix without interruptions for lifetime.

    Here is how you can connect your mobile to the TV using AirDroid Cast: 

    1. Step 1. Download and install AirDroid Cast
    2. Download AirDroid Cast app on your mobile from the official website. Alternatively, you can also download the app from the Google Play store or the App store. 
    1. Step 2. Open AirDroid Cast Web on your Roku TV
    2. On your Roku channel, find a web broswer and access the Airdroid Cast webpage “” Enter the code manually from your TV screen to your mobile. Or you can scan the code from the mobile screen.
    Tips : If your Roku TV doesn’t have its built-in web browser, you can download a reliable Roku web browser through the Roku Channel Store before casting.
    1. Step 3. Prepare for casting
    2. Open the AirDroid Cast app on your mobile and click on “Start Casting”

    1. Step 4. Enjoying Netflix on Roku
    2. After clicking on start casting, a pop-up will appear on your mobile screen asking for permission. Grant permission for casting. Now you can enjoy watching Netflix on your Roku TV.

  • And there’s no denying that bigger screen means bigger fun!
  • Part 5: Bonus tip: How to Unblock or Uninstall Netflix on Roku TV?

    You can easily uninstall Netflix from your Roku player. Just follow these steps:

    1. Open the Roku player.
    2. Press the 'Home' button to enter the home screen.
    3. Click on the Netflix icon.
    4. Press the star key to open 'Options' screen.
    5. From the menu, choose 'Remove channel'. 
    6. Please confirm the removal when prompted.

    Upon confirmation, Netflix will disappear from your home screen and channels menu.

    Part 6: Wrapping up

    When it comes to watching Netflix on Roku TV, users can experience a lot of problems. The major problem is due to internet connectivity/speed and many problems require resetting the Roku app.

    To avoid the hassle of resetting devices, AirDroid Cast offers a simple and free solution for watching Netflix on TV. It requires a low space and its compatibility with all browsers makes it the first choice of users. Moreover, users can enjoy the lag-free experience and high-quality streaming.


    FAQs about Netflix Not Working on Roku

    Why is my Roku having trouble streaming on Roku?
    Your network may be slow due to a poor wireless signal, the quality of your internet service, or issues with your router. If you plan on streaming audio or video, make sure your internet package offers fast enough speeds.
    How do I get Netflix on my Roku faster?
    Roku devices, that are connected to a faster internet connection, have more storage space on them. Such devices are updated frequently and make Netflix run faster on them.
    Can you watch Netflix on a Roku TV without Wi-Fi?
    No, you can watch thousands of different channels on your TV through the Roku device, which is an internet streaming device. Netflix is one of those and requires an internet connection to work.
    Why is Netflix not working on Roku with code UI 800 3?
    When you see the error code UI-800-3 (205040), you should sign out of Netflix on your Roku to refresh the information stored on your device. After signing out, sign back in and try Netflix again.
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    Elsa has worked on a number of iOS & Android solutions, she can always find her way around almost any application. She is an accomplished, skilled and versatile writer with more than 7 years of technical article writing experience.
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