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How to Fix Unresponsive Touch Screen on Android (Phone & Tablet)

Elsa Updated on Jul 24, 2023 Filed to: Remote Control

What could be more irritating than your Android phone touch screen not working? The phone becomes literally useless, and you cannot perform the immediate necessary tasks. However, an Android phone screen not responding to touch is surprisingly a common issue.

Before taking your phone to the service center, you can try and fix the phone yourself. Wondering how? Don't worry, in this post, we will illustrate how to fix Android phone touch screen not working.

Part 1. Why Phone & Tablet Touch Screen Doesn't Work?

There are mainly two reasons for your phone and tablet touch screen not working. Either the touch screen might have been damaged, or the device has technical issues.

If you drop your phone and get stuck against any object, the touch screen's connectivity can get damaged. Sometimes, only a part of the touch screen can get damaged and unresponsive.

When a technical glitch such as the phone getting hanged, the touch screen becomes unresponsive. Inserting a new memory card and SIM card can make the touch screen malfunction. Sometimes, when malware gets downloaded or you make changes to phone settings, the touch screen not working Android can occur.

touch screen not working

Part 2. Different Types of Touch Screen Issues on Android

There are different issues of touch screen not working on Android that you might come across.

  • The touch screen does not respond to your touches.
  • The touch screen responds wrongly to your correct touches.
  • The touch screen responds very late and lags behind.
  • The touch screen freezes or hangs.
  • Only a part of the touch screen is working.
  • The screen flickers, flashes, or stays blank.

Part 3. What Should You Check Before Fixing Screen Problems?

Before moving on to how to fix unresponsive touch screen Android, you should perform the following steps.

  • Inspect your device's screen. See if it is cracked or chipped.
  • If the screen is damaged, you have to replace it.
  • If not damaged, take off the device cover and the screen protector.
  • If there is any sticker on the device screen, you need to peel it off.
  • Clean your screen perfectly before proceeding further.

Part 4. Fix Android Phone & Tablet Touch Screen Not Working-Physical Damage Situation

Android touch screen not working could be due to physical damage. You could have dropped the device on the floor or in water. You could have stuck the device against a hard object and smashed the screen.

When your touch screen gets physically damaged, here are the steps you need to follow.

1. Test Touch Screen

First of all, you should knock the touch screen a few times in each corner. This can snap back the loose connection that is responsible for the touch screen not working. Thereafter, you need to check the touch screen for bugs and find dead zones.

The best way to ensure that is by using star codes. Different Android phones and tablets have different compatible star codes. Here are the star codes to dial on your device.

  • For Samsung devices, dial *#7353#.
  • For Sony devices, dial *#*#SERVICE#*#*or *#*#7378423#*#*.
  • For HTC devices, dial *#*#3424#*#*.
  • For Motorola devices, dial *#0*#.

Once you dial the star code successfully, your device will get into diagnostic mode. This is where you can test the torch screen by choosing from different screen testing options.

test samsung phone

2. Broken Screen Device - Use A Third Party App

When you have a broken screen device, you have to replace the screen. However, before you take your device to the nearby service center, you have to take back up of your data.

In fact, you may want to remove your personal media files so that they do not land in the wrong hands. You can use a third-party app to access your phone screen through your computer. We recommend AirDroid Personal app to operate your phone from your computer.

Key Features of AirDroid Personal

  • Transfer files from your phone to your computer wirelessly.
  • Nearby feature to transfer files without an internet connection.
  • Mirror phone screen to your computer for better viewing.
  • Remote control your phone from your computer for versatile operation.
  • Remote monitoring through phone's camera and mic from your computer.
  • Access phone notifications, text messages, and reply to social media messages.

Steps to Use AirDroid Personal:

You should have AirDroid Personal app installed on your Android device beforehand. When your device screen gets broken, you can establish a wireless connection comfortably. Here are the steps to remote control your broken screen from your computer.

Step 1. Donwload and install AirDroid Personal app on your phone and computer beforehand.

Create an account for AirDroid Personal. Launch AirDroid Personal on both devices and log into the same account.

Step 2. On your phone, open AirDroid Personal app. Go to "Me" located at the bottom. Tap on "Security & Remote Features" option. Turn on "Remote Control" option and other options you may need by following the on-screen instructions.

airdroid personal security remote features

Step 3. After turning on Remote Control option, you need to install AirDroid Control Add-on app. You can install the app from Google Play directly. This will help in establishing a seamless connection for remote control.

Step 4. When your device screen gets broken, open AirDroid Personal on your computer. Under My Devices, select your broken device.

Step 5. Click on Remote Control option on the left panel. Thereafter, click on Remote Control button.

airdroid remote control
Step 6. Once your computer is connected to the broken screen device, you will see your device's screen on your computer. You can operate your phone remotely and control the phone easily.

access phone with airdroid

AirDroid Remote Support is another AirDroid solution to help you solve this problem. Connecting two mobile devices is as easy as it can get when you use AirDroid Remote Support for personal. There are multiple ways to remotely access and manage a mobile device. One of them is by accessing the target device's screen and providing guidance through tutorial gestures. Additionally, remote control of the target device is possible, allowing for communication through voice calls and text messages to discuss any issues.

airdroid remote support

Key Features:

  • Instant Connection: Use the unique 9-digit code to establish a secure connection between two mobile devices.
  • Share Screen: The target device can share the screen with the host device in real-time for remote support.
  • On-Screen Gesture: You can illustrate the steps to perform any procedure on the screen so that the target person can replicate the same on his device. This helps in educating the target person so that he does not have t give remote control power.
  • Remote Control: You can get complete control of the target device and perform any step as per requirements for thorough remote support.
  • Live Communication: The app allows voice messages as well as text messages. You can even make voice calls for better communication.
  • Remote Camera: You can get access to the target person's camera for a clear view of the on-site problem. This is useful when you are troubleshooting an issue with another device like a TV.

3. Fix Water Damaged Android Device

Dropping your Android device into the water can easily damage the touch screen. Even though there are so-called waterproof Android devices available.

But keeping the device under water for long will damage the device from its interior. Therefore, when your phone drops into water, take it out as soon as you can. Switch off your phone and remove the battery immediately.

Thereafter, remove all the removable parts of the device. Use alcohol to wash your device to remove dirt and minerals. Keep your device parts in a sealed packet of rice. This dries off the device parts. Then place them outside to dry off to the extreme. Thereafter, part together the parts and see if the problem is solved.

4. Take Android Device to Service Center

When your device's screen gets damaged, you have to take it to the nearby service center. They will either repair the damaged screen or replace the screen entirely. When Android touch screen not working and can't unlock, you can try to use AirDroid Personal to first to factory reset. 

Thereafter, you can take your phone to the nearby service center. That is how you can ensure that your personal data stay safe.

Part 5. Fix Android Phone & Tablet Touch Screen Not Working-Non Physical Damage Situation

If you have run the device in diagnostic mode and you are sure that the device is not physically damaged, it is a case of technical issues. If it is a non-physical damage situation, you can fix it easily yourself by executing different methods one by one.

Here are the steps to fix Android screen not responding to touch due to technical reasons.

1. Restart Android Phone/Tablet

The first step to perform when your touch screen is not working is to restart your device. This is referred to as soft resetting. Since the touch screen is not responding, you cannot turn your device off from the option on the screen. Here are the steps to follow.

Step 1: Press and hold the "Power" button until the device turns off. If you for a few seconds only, you will see "Power Off" and "Restart" options on the screen.

Since the entire screen is not responding, it is of no use to you. Hence, you should press and hold "Power" button as long as required.

Step 2: Wait a few seconds when the device turns off.

Step 3: Press and hold the Power button for the device to get restarted.

Check if Android auto touch screen not working issue is solved. Otherwise, go ahead and execute the following methods.

2. Turn on Safe Mode

Whenever you suspect that the issue on your device is due to software and apps, you should enter into Safe mode. In Safe mode, the device works with the basic and essential software and hardware support.

If your touch screen works in safe mode, you can rest assured that it is a technical problem. Accordingly, you can take steps to solve Android touch screen problem easily. Here are the steps to turn on safe mode.

Step 1: Press and hold the Power button for some time to restart your device.

Step 2: Keep holding the Power button. When the manufacturer logo appears, release the Power button.

Step 3: Immediately after you release the Power button, press and hold the Volume Down button.

Step 4: Once your phone enters safe mode, you will see Safe Mode label in the bottom-left corner.

3. Test Phone Affected Part

If certain parts of your phone touch screen are not working, you can test the affected part only. You need a third-party app called Display Tester to test the phone screen.

You can find out defective pixels and dead parts. You can get a confirmation of the parts that are not working and take action accordingly. Here are the steps to follow.

Step 1: Go to Google Play Store and install Display Tester app.

Step 2: Launch the app after installation. Go to Tests tab.

Step 3: You should try out the options available one by one. For example, tap on Defective Pixel Detection to find out the area having dead pixels.

display tester

You should keep the app on your phone until you get back the full touch screen working. This is because you have to run the tests again after you perform the next diagnostic method.

4. Turn off Developer Options

Every smartphone comes with certain limitations. However, smartphone manufacturers keep an option called Developer Options for advanced users. The developer mode allows users to customize settings and remove certain limitations that are restricted.

When you turn on Developer Options, certain Android devices start malfunctioning. If your touch screen is not functioning properly after turning on Developer Options recently, you should turn off Developer Options. Here are the steps to follow.

Step 1: Open Settings apps on your Android devices.

Step 2: Go to System option which is generally available at the bottom.

Step 3: Tap on Developer Options. You can understand if the option is turned on.

Step 4: You should turn off Developer options by toggling it off.

developer options

Step 5: You should restart your device and see if Android touch screen randomly stops working is solved.

5. Reset Device to Factory Settings

When uninstalling the recently installed apps does not solve the problem, you have to perform a factory reset. This will restore your device to its initial state when you unboxed the device.

This means all the installed apps and the changes made to settings will be gone. All the phone data will be erased, including any malware present on your device that could be causing the issue. Here are the steps to reset your device to factory settings.

Step 1: Since you are using Android device, Google offers Find My Device web service to factory reset your device.

Step 2: On any device, visit Find My Device and log into your Google account that is linked to your damaged screen device.

Step 3: After successful login, you will see your device name. Click on Erase Device option.

find my device

Step 4: Confirm your choice by clicking on Erase Device button.

erase device

Thereafter, your device will be reset to factory settings remotely, and you can check if the issue is solved.

6. Control Device via Facial Movements or Voice Commands

When Android phone swipe not working, you can use your facial movements and voice commands to operate your device. This is more of a temporary solution to do some immediately necessary tasks on your device.

For voice control, you can use Google Voice Access app. You need to install the app beforehand. The app assigns a number for each action. Once you have assigned a number, you can call out the number to execute the correction action. Instead of numbers, you can use phrases for performing pre-defined actions.

For facial movement, you need to install EVA Facial Mouse app. The app brings a virtual cursor to your device, and the cursor moves as you make movements of your face. When the touch screen does not work, you can perform any action like a computer with facial movements.

7. Remove Memory Card & SIM Card

Sometimes, the external components can cause the phone to hang and the touch screen to stop working. Therefore, you should remove the SIM cards and the memory card attached to your device. Then you should restart your phone and see if the problem gets solved.


We have stated how to fix Android tablet touch screen not working and the same is applicable to Android phone. You have to first decide if the touch screen issue is due to physical damage or technical issue. Accordingly, we have provided the solutions. For immediate access to your phone, you should use AirDroid Personal to remote control your phone or tablet.

FAQ about Phone Screen Not Working

How to fix touch screen not working on Samsung?
You can try the methods which we introduced above to fix touch screen not working on your Samsung phone.
Does cracked screen affect touch?
Yes, a cracked screen can definitely affect touch. However, depending on the extent of the crack, the entire screen may not be affected. Only certain parts around the crack can get affected. In fact, a cracked screen can affect touch not immediately but after a delayed period.
How can I temporarily fix my cracked screen?
You can use super glue or a packing tap. Some people use a sticker to disguise the crack. You should replace the cracked screen protector and you can use a fancy protector this time so that the crack is not easily visible. You can take it to the nearby repair shop and they will certainly come up with a creative solution.
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Elsa has worked on a number of iOS & Android solutions, she can always find her way around almost any application. She is an accomplished, skilled and versatile writer with more than 7 years of technical article writing experience.
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