Verizon Smart Family: Review, Guide & Alternative

Elsa Updated on Jan 4, 2023 Filed to: Parent Control

Verizon is a popular name in the telecommunication space. Apart from being one of the top three carriers in America, they provide parental control services. The need for parental control services keeps increasing daily because of the growing accessibility to inappropriate content. Hence, parents need control tools to protect their children.

Verizon Smart Family app

These tools are for seeing what they are doing on their gadgets and ensuring they spend only a little time on them. These reasons fueled Verizon's launch of its Smart Family app in the spring of 2018. Even though they remodeled their previous parental app – FamilyBase, it has provided better services. In this article, you will find the features and customer reviews of Verizon Smart Family.

1Verizon Smart Family Overview

Smart Family is a parental control tool for only Verizon network users. If only the parent or child is on the Verizon network, the app will not work. However, parents can use it once activated to check all their kids' online activities. Below are the features you will find on the app.


  1. Temporarily suspend your kids' phones.
  2. Blocking internet access over cellular or wireless connection.
  3. It provides a real-time location for tracking your children.
  4. You can use it to access social media and gaming applications.
  5. It helps to follow every web activity and check browsing history.
  6. You can block or track calls, messages, and purchases activities done on your phone.
  7. You can use it for setting time and geo-fence restrictions.
  8. It sends alerts once there is a bridge of any restriction.


  • It is only available for Verizon network users.
  • You can only use it on your 3G or 4G LTE phones. Hence, it is not supported on Tablets.
  • Tracking and geo-fencing features are only available on the premium subscription package.
  • It is limited to only 10 lines and prepaid accounts.
  • Does not have a screen-capturing feature.


It is compatible with Android 5 and above. Likewise, you can use it on your iOS 10 and later versions.

Customer Reviews

It currently has a rating of 4.3 out of 5 from over 24 thousand reviews on Google Play Store. Below are some of the users' reviews.

Verizon Smart Family review


It is a paid app that requires $4.99 per month for its basic package or $9.99 monthly for the premium package.

2How to Set up Parental Controls with Verizon Smart Family

Setting up the app on your phone and kids' devices is mandatory before using Smart Family. Hence, here is how to set up the app.

  1. Step 1: Download and install the app on the parent phone.
  2. Step 2: Launch the app and sign in with your Verizon account details.
  3. Step 3: Pick a subscription package, pay for it, and complete the setup by adding your kid to the account.
  4. Step 4: Download and install the Smart Family Companion app on your kids' phones.
  5. Step 5: In the app on your phone, click on the Settings icon.
  6. Step 6: Select Family Setting and pair it with your kid's companion app.
  7. Step 7: Click on Send Invite to send an invitation link to your kids.
  8. Step 8: In the app on your kids' phone, click on the link.
  9. Step 9: Allow different permissions for the apps on both phones, like Allowing the VPN always be On.

3Verizon Smart Family vs. AirDroid Family Locator

Users have found several app limitations on Smart Family that have prompted them to seek other viable alternatives. Our recommended alternative is the AirDroid Parental Control app. This app is one of the trailblazers providing parental control tools to keep kids away from inappropriate content. Below are some of its features and why it is a superior alternative to Smart Family.

AirDroid Parental Control

Family Locator

You can use it to keep your child safe without following them anywhere and anytime. Also, you can watch, hear, and record the environment through the microphones and cameras of your kids' phones. So even if there are on the wrong social media apps, you can monitor them.

Phone Monitoring

You can monitor your child's phone remotely by casting their device on your phone. If they are online, you can monitor their online activities in real-time to ensure their digital activities are risk-free. Also, when your child leaves home or school, you can see their current location or location history.

Activity Report

View your kids' daily phone activities to know which apps have been used and for how long. Hence, you can find out if your kids are addicted to some apps. Also, you can detect malware attacks on their device.

Screen Time & App Management

You can manage your child's screen time by locking all apps on the cell phone or tablet with one click. Alternatively, you can schedule a time for your children to access their devices. For instance, you can schedule time for your children to access certain apps daily.

Instant Alerts

You can get instant alerts when your kids try to open blocked apps or games. It also helps to know when your kids' phones are without battery or data for a long time.


The Bottom Line

Verizon became one of the most revered networks in America because it is always ahead of the service-providing curve with several features. One of those features is the Verizon Smart Family. It helps parents keep track of their kids remotely and protect them from many dangers online.

However, many issues on the app may prevent many people from using this parental control tool. For instance, it is only available to Verizon network users, parents, and kids. Hence, we have provided a suitable alternative, like the AirDroid Parental Control app.

Hottest Question Related to Verizon Smart Family

Q1. Can Verizon Smart Family Read Texts?
No, Verizon does not allow parents to read the contents of their kid's texts on Smart Family. Every content of third-party messaging apps is not accessible to Smart Family. You can see the incoming and outbound activities, but texts will not be visible.
Q2. Can Verizon Smart Family See Snapchat?
Now, Verizon Smart Family cannot see Snapchat. Although it is a monitoring tool, it does not have access to all social media applications. However, you can use the provided alternative app -AirDroid Parental Control, to see your kids' Snapchat activities.
Q3. How Do I Temporarily Disable My Child's Phone Verizon?
You can disable your child's phone, Verizon, by using the Smart Family app. Log in through the app or website. Navigate to My devices in your account. And click on the Menu icon for the drop-down list. Pick disable from the list of options in the menu.
Q4. How to Disable Verizon Smart Family?
If you are not interested in using the Verizon Smart Family app, uninstall it. It would be best to uninstall it from your phone and your kids' device.
Q5. Can I Turn off Data on My Child's Verizon Phone?
You can turn off your child's data connection using the Smart Family app. Login through to your account. Click on the child's icon at the top of the screen. From the child's menu options, click on Pause internet. Complete the process by tapping on OK.
Q6. Can Verizon Smart Family See Internet History?
Yes, internet history can be seen on Verizon Smart Family. The app will show you a graph of the general categories of content your kids engage in. It will also show how long they spend in each category and how long they spend on a website.
Q7. What Is Verizon Capture?
It is a feature for Verizon network users that enhances their pictures. It enhances a picture by adding lenses, time, date, location, etc. It is also a video-shooting app.
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Elsa has worked on a number of iOS & Android solutions, she can always find her way around almost any application. She is an accomplished, skilled and versatile writer with more than 7 years of technical article writing experience.
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