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T-Mobile FamilyWhere Reviews, Complete Guide and Its Best Alternative

Elsa Updated on Apr 27, 2023 Filed to: Parent Control

T-Mobile is one of the two biggest carriers in the US. They have about 109.5 million subscribers in the country. Even though it began operation in December 1999, its process only started in the US on September 2, 2001. It has provided customers with services like mobile phone & data, prepaid services, television & streaming, financial services, etc.

T-Mobile FamilyWhere

U-With the intention of helping their customers track their location, find their lost phone, and similar security services, they introduced T-Mobile FamilyWhere. T-Mobile FamilyWhere app allows users to do more with their data plans, especially for security reasons. This article will take you through T-Mobile FamilyWhere: reviews the app and provide a complete guide to using the product.

Part 1. T-Mobile FamilyWhere Phone Tracker App Reviews

T-Mobile FamilyWhere is an advanced Android app available for customers of the T-Mobile carrier. Users can locate their family members with this app by setting up schedules. This schedule is for the list of persons that you can access their whereabouts.

FamilyWhere app review

After setting up, you constantly get notifications on where the person or phone is at the moment. Some popular use occasions are tracking location, finding a lost phone, monitoring kids or partners, etc.


  • It requires a T-Mobile data plan subscription.
  • It automatically sends recurring notifications via text or email to phones that are part of the service.
  • It sends users real-time location and allows them to share their location through instant text messages.
  • It does not work on suspended T-Mobile accounts.
  • It does not require a GPS tracking system but uses cable devices like smartphones, PCs, and tablets.
  • Users can access travel history through its 7-days location summary.
  • It is not supported on smartwatches, but you can use it on only The Timex FamilyConnect smartwatch.


  • It has a 30-day free trial for its paid option.
  • It does not require that you have a smartphone or for you to put on the GPS of your smartphone.


  • It is restricted to Android phones and customers using the T-Mobile carrier alone.
  • The app is susceptible to trickery by tech-savvy kids.
  • The location is often not precise because it uses the cell phone tower.


After the first 30 days of the free trial, you need to subscribe to the service. You will find a $10 bill on your tab that will grant you continued access to the service.

Part 2. Complete Guide for the T-Mobile Phone Locator

This section contains details for navigating the T-Mobile FamilyWhere app to maximize this service.

1How to Use T-Mobile FamilyWhere

In this section, you will find the steps to sign up and add family members.

Sign up FamilyWhere

1. Log in to your T-Mobile account and click on My account.

2. Select Profile and click on Family Controls.

3. Select FamilyWhere, tap Get Started and then fill in the Basic Information.

4. Examine and agree to the Terms of Service.

5. Select and name phones to locate and then choose Done.

Add Member on FamilyWhere

1. In the FamilyWhere app, click on the menu icon and select My Settings.

2. Click on My Family and select Add Family Member.

3. Give FamilyWhere permission to access your contacts.

4. Pick the phone number you want to add to the list.

5. Enter your name, then select OK.

2How to Disable T-Mobile FamilyWhere

If you do not want to keep getting notifications from the app, the following steps will help you disable the service.

1. Launch your T-Mobile account and select My Account. Click on the Profile button.

2. Select Family Control and click on FamilyWhere. Then select Settings.

3. Click on Unsubscribe from FamilyWhere and complete the process by selecting Unsubscribe.

3 Bonus: How to Trick T-Mobile FamilyWhere

You can trick the service into not getting your real-time location. You can do that by not allowing the cell tower to know your real-time location. Below are three ways to trick T-Mobile FamilyWhere.

  • Using fake GPS or a VPN that pins your phone's location to a place you are not.
  • Turning off Android phone location.
  • Tuning on Airplane mode disables the phone's location feature.

Part 3. AirDroid Family Locator: The Best Alternative for Phone Tracking and Monitoring

Instead of using the T-Mobile FamilyWhere service, you can use a third-party app. Our recommended alternative app is the AirDroid Family Locator app. It not only tracks phones and family, but you can also use it to monitor them and what they are doing on their phone.

AirDroid Parental Control

Key Features

  • Use Location Tracker and GPS Phone Tracker to find your kids' current location.
  • Remotely monitor your kid's phone surroundings.
  • Get alerts when your child enters or leaves a zone you have set with the Geofence feature.
  • Monitor online activities and social media apps in real-time.
  • Get a detailed Activity Report to learn kids better and help them build healthy digital habits.
  • Lock all apps on the cell phone or tablet with one click.
  • Restrict or block specific inappropriate apps and new apps.

How to Set Up AirDroid Family Locator

Step 1. Download and Install AirDroid Family Locator App on your device. Launch AirDroid Parental Control on your device, create an account, and log in.

Step 2. Download AirDroid Kids on the target phone. After installation, launch AirDroid Kids and set up the necessary settings on the phone. Enter your pairing code to bind the two devices.

Step 3. Now you can track the location in real-time and monitor kid’s online activities.

AirDroid Parental Control Dashboard

FAQs about T-Mobile Tracking

Here are some of the hottest questions users ask about the FamilyWhere service.

Why Is FamilyWhere So Inaccurate?
T-Mobile FamilyWhere is inaccurate because of the network technology it uses to obtain locations. For instance, if it uses GPS location, it can be very accurate if the phone is indoors or in a place where it cannot directly see the GPS satellites. In such cases, the system automatically uses alternative location technologies. Similarly, the cell tower technology is limited to the last one your phone has accessed.
Does T-Mobile FamilyWhere Work when Location Is Off?
When the location is turned off, the GPS setting on the device is also turned off. Hence, it will not be able to notify you of the accurate area.
Can I Track Someone on My T-Mobile Account?
Yes, you can use your T-Mobile Account to track someone. As an account holder, you can use the FamilyWhere Android app or the My T-Mobile website to locate any phone on their plan on the T-Mobile network.
Can T-Mobile Account Holder See Text Messages?
No, T-Mobile does not store or record the text messages of its customer. The only place where T-Mobile Account Holder can see their text messages is on their device. However, you can use the account to find out who texted you and who you texted.
How Do I Track My T-Mobile Phone?
To track your T-Mobile phone, log into your T-Mobile account, select My account and click on Profile. You will find details of your location history. Unfortunately, only the last seven-day log will be available.

To Summarize

T-Mobile customers can download the FamilyWhere app and get added services. For example, you can create a list of contacts you want to track their location and get real-time notifications about the location of people on your list. Alternatively, you can use our third-party app. For instance, AirDroid Family Locator is a tracking app that allows you to monitor your kid and family members. While T-Mobile FamilyWhere is restricted to Android OS alone, you can use AirDroid Family Locator on Android and iOS devices.

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Elsa has worked on a number of iOS & Android solutions, she can always find her way around almost any application. She is an accomplished, skilled and versatile writer with more than 7 years of technical article writing experience.
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