Streamline Digital Signage Management with AirDroid Business

In the advertising industry, companies managing digital signage face significant challenges in ensuring content is displayed correctly and devices are functioning optimally.

For example, a digital signage provider may experience frequent technical issues that lead to unscheduled downtime, resulting in lost revenue and diminished client satisfaction.

The urgency of these problems emphasizes the necessity for a robust MDM(Mobile Device Management) solution that can streamline operations and enhance device reliability.

1 Common Challenges in Digital Signage Management

• Delayed Technical Support: When issues arise with digital signage devices, the inability to troubleshoot remotely can lead to extended downtime. This not only affects client satisfaction but also impacts revenue streams.
• Fragmented Content Management: Without a centralized management dashboard, digital signage content updates are often uncoordinated and prone to errors. Inconsistent manual workflows lead to mismatched contents and delayed deployments.
• Uncontrolled Device Usage: Digital signage devices are often left unattended, making them vulnerable to unauthorized access and misuse. This can lead to inappropriate content being displayed, which can damage a brand's reputation.

2 How AirDroid Business Help Streamline Digital Signage Management?

• Remote Troubleshooting: AirDroid Business MDM allows for remote access to devices, enabling technicians to resolve issues without the need for on-site visits. This capability significantly reduces downtime and enhances operational efficiency.
• Black Screen Mode: When troubleshooting digital signage devices remotely, data privacy and security are paramount. AirDroid Business offers Black Screen Mode, an industry-first privacy-centric technology. Once enabled, the remote screen darkens, and the device is temporarily locked, ensuring sensitive data remains confidential to you and your organization. This also facilitates smooth remote operations for IT administrators.
• Kiosk Mode: By utilizing Kiosk Mode, businesses can lock devices to specific applications, minimizing distractions and ensuring that only approved content is displayed. This is particularly useful in environments where devices are publicly accessible.
• Over-The-Air (OTA) Updates: OTA updates enable seamless content refresh for digital signage. They ensure timely replacement of advertising content and app updates across devices. By automating the process, OTA updates minimize human error, guarantee swift deployments, and maintain system security and performance.
• Real-time Monitoring and Alerts: With features like real-time monitoring and automated alerts, businesses can receive real-time notifications regarding device performance. This proactive approach enables quicker responses to potential issues, preventing extended downtimes.

3 Customer Stories

A Leading Digital Signage Provider in Germany

One of our notable clients, a digital signage provider based in Hamburg, Germany, faced significant challenges in managing numerous advertising devices for their customers. They needed a solution that would allow them to efficiently manage devices without the need for constant physical access.

Pain Points:

1. Difficulty in troubleshooting issues remotely, leading to prolonged downtimes.

2. Time-consuming process of manually updating content across multiple devices.

3. Security concerns with unauthorized access to device settings.

How They Used AirDroid Business:

1. Remote Control: The team could now troubleshoot issues in real time, reducing downtime and improving customer satisfaction.

2. AMS: Content updates became a breeze, as they could push new ads to all devices simultaneously.

3. Kiosk Mode: This ensured that end-users could only interact with the advertising content, enhancing security.

Results:

The client reported a 40% reduction in device management time and a significant increase in customer satisfaction due to the reliability and efficiency of their service.

Enterprise Digital Signage Solutions for Public Sectors

A prominent provider of large-scale digital signage systems for enterprises (e.g., banks, retail chains) delivers integrated hardware and software solutions, including Android TV boxes and commercial displays.

Their clients require robust remote management capabilities to ensure uninterrupted content playback and address technical issues across public-facing devices.

Pain Points:

1. Manual monitoring of playback status across hundreds of devices, leading to delayed issue detection and high maintenance costs.

2. Complex app installation and update processes for TV boxes, requiring frequent on-site interventions.

3. Lack of real-time alerts for app crashes, risking prolonged downtime on critical displays (e.g., banking lobbies).

How They Used AirDroid Business MDM:

1. Remote Control & Black Screen Mode: Securely access devices to troubleshoot playback issues, adjust settings, or reboot systems remotely. Black Screen Mode hides maintenance activities on public screens to avoid disrupting viewer experience and hide screen privacy.

2. Automated Screenshots: Capture real-time snapshots from device walls to verify content integrity of digital signage and resolve playback anomalies proactively.

3. AMS: Deploy and update signage apps across all devices in bulk, ensuring seamless version control without physical access.

4. App Crash Detection Alerts: Plan to integrate automated notifications via email or dashboards when app crashes occur, enabling instant remediation.

Results:

The provider reduced manual maintenance efforts by 50% and achieved a 35% faster response time to playback issues. One banking client stated: Remote updates via AMS eliminated 90% of on-site visits for app installations." Additionally, Black Screen Mode ensured zero public disruptions during maintenance, enhancing brand trust.