How to View Call History on MetroPCS (Metro by T-Mobile)

Elsa Updated on Jul 2, 2025 Filed to: Parent Control

Keeping track of your call history is important for managing phone usage, verifying communications, or resolving billing issues. If you're a MetroPCS (now known as Metro by T-Mobile) user and need to check who you called or missed, this guide has you covered. Let's get started!

4 Ways to Check MetroPCS Call History

There are four ways to access call history for Metro PCS devices, each with its own advantages depending on your preference and situation.

*You can also open the Phone app to check your recent call history on your mobile phone. Here is the detailed step guide: How to View Recent Call History on Android/iPhone

Option 1. Go to MetroPCS Website

Can I view my call history online with MetroPCS? Definitely yes! MetroPCS (Metro by T-Mobile) has an online portal where all customers can log in to manage their plans and view call logs.

To view your MetroPCS call records online, do the following:

  1. Step 1.Go to the Metro by T-Mobile official website.
  2. Step 2.Click on "My Account" in the top right corner.
  3. Step 3.Log in with your phone number.
  4. my account button on MetroPCS site

  5. Step 4.Once logged in choose "Account History" from the dropdown menu.
  6. Step 5.Click on "Call History" to view your call records.
  7. view MetroPCS call history online

This will show calls from the last 90 days, with timestamps, phone numbers, and call duration. You can even filter calls by date range or call type (incoming, outgoing, or missed).

Option 2. Install the MyMetro App

If you prefer managing your account from a smartphone, the MyMetro app is your go-to Metro PCS call history app. It's free on both Android and iOS. Here's how to check your MetroPCS call history using the MyMetro app:

  1. Step 1.Download the MyMetro app either from the App Store or the Google Play Store.
  2. Step 2.Launch the app and sign in using your MetroPCS phone number.
  3. Step 3.On the "Account" tab, tap on the "Account History" option.
  4. Step 4.Switch to "Call History" to view your recent calls.
  5. MetroPCS call history from MyMetro app

The app presents calls in chronological order with easy-to-read details. You can filter the records by numbers or tags. Or tap on specific calls to see more information.

Option 3. Contact Your Customer Service

If you need more detailed records or having issues with your account, Metro by T-Mobile's customer service can retrieve your MetroPCS call history for you. Then, how to request MetroPCS call history from customer service? The steps are below:

  1. Step 1.Call 611 or or 888-8-METRO-8 using your MetroPCS number.
  2. Step 2.Follow prompts or request a live representative.
  3. Step 3.Ask for your call history details.
  4. Step 4.After providing your account PIN and personal information for verification, your call logs with details will be accessible.

Option 4. Visit a Store Offline

In addition to the online ways, you can also go to the offline store to request call history or bills. This way is best for those who are using MetroPCS but are not familiar with smartphones, like elders.

  1. Step 1.Now, find the nearest MetroPCS store on your map.
  2. find MetroPCS offline store

  3. Step 2.Go to the store and ask for a printed copy of your call history.
  4. Step 3.Bring a valid photo ID for verification purposes.
  5. Step 4.Store reps can access your account on their systems and print or show your recent MetroPCS call history.

How to Track MetroPCS Call Records from Another Phone

Metro by T-Mobile allows you to view your own call history, but sometimes you need to monitor call activity on someone else's device—for example, your child's phone.

In these cases you can use phone monitor software, like AirDroid Call Tracker, to track who is calling them.

For tracking incoming call history, the most useful feature of this app is Notification Syncing. When someone calls the target Android phone, AirDroid syncs the call notification to your end and lets you know who is calling. To set it up:

  1. Step 1.Download AirDroid Call Tracker on your Android or iPhone.
  2. Step 2.Open it and connect the MetroPCS device that you need to monitor.
  3. Step 3.Then, go to "Notifications" on the AirDroid dashboard.
  4. Step 4.Search for "Phone" to view call history from MetroPCS.
  5. monitor calls with AirDroid Parental Control

FAQs about MetroPCS Call History

Can I see or recover deleted call logs from MetroPCS?
Generally once call logs are deleted from your MetroPCS device, recovering them directly is difficult. However, MetroPCS retains account call records for a limited time. You may be able to get a copy by contacting customer service or visiting a store offline.
Does MetroPCS keep text message logs?
Yes. MetroPCS keeps text message metadata (date, time, sender/recipient numbers) for billing and legal purposes. However, they do not store the actual content of text messages.
What does 123 mean on the MetroPCS call log?
The "123" number on the MetroPCS carrier provider is used to access voicemail. Sometimes it appears as "GSM 123" which means carrier network services.

Conclusion

Metro by T-Mobile offers multiple ways to view your call history so you can track and better manage your phone usage and bills. Whether you prefer online access, an app, or talking to a rep, you have options that fit your needs.

Third-party tools like AirDroid Call Tracker can also provide more insights into MetroPCS call logs but ethical and legal boundaries must be respected.

Click a star to vote
336 views
Was This Page Helpful?
Elsa
Elsa
Elsa has worked on a number of iOS & Android solutions, she can always find her way around almost any application. She is an accomplished, skilled and versatile writer with more than 7 years of technical article writing experience.
Discussion
The discussion and share your voice here.

Leave a Reply.

Your email address will not be published. Required fields are marked*

*

Dislike
AirDroid Parental Control logo
AirDroid Parental Control
Safeguard Your Kids All-around
Try It Free
try AirDroid Parental Control Try It Free