How to Simplify Remote Control for Your Business?

It’s common knowledge that remote access eliminates the barrier between you and your device. In addition to improving productivity and efficiency, it’s also valuable in some other ways. For example, a lot of companies use remote access to handle customer issues, and in turn, raise customer satisfaction because they can get to the problems right away.

However, setting it up can be a challenge for some due to security policies, technical difficulty, or time and resource constraints. For those who can’t root their devices, we have an option called non-root, which enables remote access by connecting a laptop or PC to the device until the device restarts. This works for 60% of AirDroid Business users, but there’s still improvement to be made. For some customers, using a laptop to enable remote access isn’t always an option. Devices like mobile walkie talkie are always on the road. Some are vending machines placed throughout hundreds of locations.

Simplify Remote Control with AirDroid Business

Attended & Unattended Remote Control

Highlights: Without Root & High device compatibility: from Android 4.0

AirDroid Business provides both attended and unattended remote control, enabling IT teams to access devices directly, whether users are present or not. While ensuring smooth video quality with WebRTC technology, maintaining stable device operation even under unstable networks.

Delays in remote support can hinder productivity and frustrate users. With powerful remote control features, support teams can resolve issues swiftly, reducing downtime.

Black Screen Mode

Businesses should be aware that, when IT admins conduct remote troubleshooting for devices in public spaces without hiding the screen, displaying the troubleshooting process can pose privacy risks and negatively impact the user experience.

Black Screen Mode allows IT admins to remotely hide device screens during support sessions, ensuring privacy and security. This is a proprietary technology owned by AirDroid Business; an application for patent has been submitted to US and EU countries.

Remote View

Remotely view your managed device’s screen from a central dashboard.

This feature is essential for businesses managing multiple devices, enabling real-time or scheduled monitoring of device status and screen activities. It helps IT teams streamline operations by ensuring seamless oversight and minimizing disruptions.

Real-time Voice Chat

Communication gaps during support can lead to misunderstandings and prolonged resolution times. With real-time voice capabilities, IT can provide immediate clarification, expediting the support process.

Remote Camera

Remote Camera empowers IT admins to activate and control the camera on managed devices for troubleshooting and verification purposes.

For example, IT admins can activate the front camera to verify the device's location when it is lost or misplaced.

Customer Stories of AirDroid Business

Warehouse Management

Overview: warehouse management company relies on mobile devices to track inventory levels and warehouse information. Employees frequently misplace devices, and when the battery runs low, locating them becomes challenging.

Challenges: The lack of visibility over device locations results in operational inefficiencies. When devices run out of battery, the time spent searching for them disrupts workflow and can lead to inventory inaccuracies.

Solutions: By implementing AirDroid Business, the warehouse management team utilized the remote camera feature to activate the front camera of misplaced devices, allowing them to visually locate them. Additionally, the Alerts function was set up to notify administrators when device battery levels fell below 20%, enabling proactive management of device charging and usage.

Results: With these solutions, the warehouse experienced a reduction in time spent searching for devices, streamlining operations and ensuring better inventory management.

Financial Company

Overview: A financial lending company uses Samsung tablets to assist employees in client meetings, information sharing, and task collaboration.

Challenges: The IT department faced challenges in providing real-time support for employees' devices. When issues arose, employees had to return devices for troubleshooting, which delayed client interactions and affected productivity.

Solutions: AirDroid Business enabled the IT department to leverage the remote control functionality to troubleshoot and assist employees' devices without requiring physical device returns. This capability allowed for immediate support, minimizing downtime and enhancing service delivery.

Results: The company reported improved employee efficiency and client satisfaction due to quicker issue resolution, significantly enhancing overall productivity in client-facing roles.

Logistics and Transportation

Overview: A logistics firm specializing in wholesale consumer goods and international trade employs mobile devices for its field staff to enhance resource utilization.

Challenges: The organization needed a reliable solution for managing mobile device applications, particularly for remote employees. Frequent updates and installations were necessary, and any device malfunctions required immediate attention to avoid disruptions in service.

Solutions: By integrating AirDroid Business, the logistics company was able to remotely update and install applications on employees' devices. After installations, remote control features were utilized to verify application functionality. In cases of device failure, the IT team could intervene remotely to troubleshoot issues, replacing the need for employees to use third-party tools like AnyDesk.

Results: The logistics firm saw a marked increase in operational efficiency, with faster application updates and reduced downtime due to remote troubleshooting capabilities. This approach resulted in enhanced productivity among field employees and improved service delivery in the competitive logistics market.