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Beyond the Counter: Maximizing Mobile POS Benefits with MDM

Maverick Updated on Jun 19, 2025 Filed to: Wiki

Today, both large and small businesses are leveraging mobile technology to their advantage. You might have already begun moving parts of your business onto mobile software – such as finding the best team calendar for your employees to access with ease on their smartphones or deploying a productivity app.

However, whether your business has already started investing in software solutions, a mPOS solution is an increasingly essential technology for organizations of all sizes.

As of 2024, the total transaction value processed through mPOS solutions is an astounding US$3.78 trillion, and there are no signs of slowing down.

Statista forecasts a 12.76% compound annual growth rate (CAGR), eventually reaching US$6.11 trillion by 2028. Using an mPOS solution will enable your business to capitalize on this tailwind, capturing more market share while offering a wide range of benefits.

We need only look at the mobile tech trends that are dominating the market to recognize that we live in a world where customers and employees value technology-driven services. An mPOS system for accepting payments at your business is one of many tech-based solutions for increasing revenue, enhancing customer service, and streamlining your operations.

  • 1 : The Evolution of Mobile Point of Sale
  • 2 : How Can A Mobile Point of Sale Solution Improve Your Business?
  • 3 : What's MDM's Role in Mobile POS Management?hot-tip
  • 4 : Rethinking your Technology Stack

1 The Evolution of Mobile Point of Sale

Overview of traditional POS systems

traditional-pos

Source: Pexels

Traditional POS systems are what most consumers grew up with. These POS systems consist of a fixed terminal attended to by a cashier. The cashier scans the barcodes on each item one by one. If the customer pays in cash, the cashier will then place the money in the drawer and count out their change. Finally, the POS system prints a receipt, allowing the customer to verify whether their items were scanned and priced accurately.

While the traditional POS system is effective for most retail use cases, it does have some drawbacks. The first is that they demand significant upfront costs. This expense places a substantial financial burden on small businesses, making them out of reach for smaller enterprises, who may opt for a simple cash box.

The second is that they are impractical for use cases outside brick-and-mortar retail, such as the curbside pickup or mobile delivery options that became popular during the pandemic.

Businesses that rely on traditional POS systems may thus be at a disadvantage compared to competitors who offer more flexible payment and service options that customers have now come to expect.

Mobile Point of Sale (mPOS) growing

mobile-pos

Source: Pexels

mPOS systems operate on hardware such as smartphones, tablets, and handheld terminals. Unlike traditional point-of-sale (POS) systems, which have proprietary software installed directly on the hardware, mobile point-of-sale (mPOS) solutions utilize cloud-based applications. Because mPOS solutions can be handheld and used anywhere with an internet connection, they free businesses from the need to remain at a fixed location.

Businesses can now serve customers anywhere, including pop-up festivals and bazaars, on-site at the customer's home or other ad hoc locations, such as for curbside pickup.

Businesses can also enhance their retail environment by deploying staff with mPOS systems to facilitate in-aisle checkout, thereby reducing wait times, as is common in food and beverage locations.

mPOS systems offer the advantage of scale. They are significantly cheaper than traditional POS systems and can be deployed to different locations without incurring additional costs. As a digital-first solution, mPOS seamlessly integrates with other parts of the retailer's ecosystem, including customer relationship management (CRM), and provides rich analytics that enables business leaders to make informed, data-driven decisions about their products.

mPOS systems are increasingly relevant to businesses that want to capture the customers who demand greater flexibility and personalization in their user experience.

2 How Can A Mobile Point of Sale Solution Improve Your Business?

Investing in an mPOS solution isn't just about keeping up with tech trends – it has a whole range of benefits. Let's have a look at some of the ways an mPOS solution could improve your business.

Shorter queues

Did you know that 39% of shoppers leave empty-handed due to long queues? We've all experienced this frustration – if you've only popped in for a couple of items on your lunch break, you don't want to be hanging around while the person in front of you buys up the whole store!

Many businesses simply accept that busy periods, staffing issues, and long queues will result in a loss of transactions. An mPOS system could offer a solution to this, significantly streamlining the purchasing step in your customer's journey.

Many mPOS systems are faster than traditional cash registers, and the extra mobility granted by an mPOS allows your customers to pay anywhere inside your store without having to line up at a single fixed payment point.

In large department stores, customers don't have to carry their basket through the whole premises to pay. For example, if you're shopping in the lingerie section, you can pay for your purchase right there – and if the member of staff taking the payment is from that department too, they can answer any queries at the same time.

Better customer experience

Shorter queues are one of the benefits of mPOS software that customers will appreciate. However, investing in an mPOS solution for your business can also enhance your customers' experience in other ways.

An mPOS software could personalize your customers' in-store experience in many ways. You can use mPOS to store customer information, enabling your business to easily set up a loyalty program or offer discounts on special occasions, such as birthdays.

Upgrading to an mPOS system in your business could also be part of your mobile marketing strategy. For instance, if you have a loyalty program or app, consider linking it with your mPOS to offer a personalized experience to your customers.

When a payment is made, it could inform them of the loyalty points they've generated or announce that they're eligible to claim a free gift.

Discuss with your marketing team how an mPOS could be used in combination with their marketing strategies. And if you're interested in more ways to improve your marketing, why not check out how to boost marketing team efficiency–the ultimate guide?

Better employee experience

Using an mPOS solution can also benefit your employees. The quicker checkout time, increased mobility, and accessible software that comes with mPOS systems make things much easier for your staff.

Seeing a giant queue snaking across the store is almost as demoralizing to staff as it is to shoppers! Reducing your employees' stress and providing them with the tools to streamline their jobs will lead to happier staff and more satisfied customers.

An mPOS will empower your staff to serve customers and keep the business running smoothly. In addition to this, a simpler payment system in your business will give your employees more time to chat with your customers and make their experience more personal – a massive bonus for both employee and customer experience.

An mPOS doesn't only help with customer interactions. Businesses are increasingly integrating their mPOS solutions with other parts of the company. You might be looking for a Discord app replacement or something similar to improve lines of communication between staff. Investing in an integrated mPOS solution can help you keep track of stock – especially if your company has multiple locations.

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Flexibility

Freeing your POS from the cash register at checkout or behind the bar at your cafe or restaurant is a significant benefit of mPOS systems. An mPOS solution for businesses, whether it's a self-service kiosk or an mPOS that enables employees to make sales anywhere in your store or restaurant, brings considerable flexibility.

In large stores, mPOS allows you to have multiple, moveable pay points – and it's also great for pop-up stores or stalls at events such as street fairs, where fixed cash registers are impractical, and customers appreciate the option to pay digitally instead of carrying a wedge of cash.

Integrating mobile apps across your business further enhances your flexibility and efficiency. An mPOS system can also be used to manage your inventory.

Employees can inform customers if an item is in stock without needing to check the stockroom, which speeds up the process and demonstrates up-to-the-minute product knowledge. Additionally, the dreaded stocktakes will be easier than ever when this information is stored in accessible mobile software.

Security

Another huge benefit of mPOS solutions for businesses is increased security. You may worry that mPOS software poses a greater risk to your and your customers' cybersecurity. But this isn't the case.

The reality is that mobile security is continually improving every year. Not only can customers trust that their digital payment methods will be safe and secure, but mPOS systems often offer an additional level of security for transactions. No card data is stored on the mPOS device, so your business can still comply with privacy and security regulations.

Companies that offer mPOS software are required to have stringent security protocols, and many also have cyberattack insurance. Using a legitimate, widely-used app or software for payments means that you can feel confident that cyberattacks will be unlikely. Do your homework and ensure whatever mPOS platform you choose has robust security measures in place.

Cost-effective

Are mPOS solutions expensive? This concern was once valid, but nowadays, acquiring and setting up an mPOS system for your business is cheaper and easier than ever. Like with most tech solutions, constant improvement and growing demand has driven down prices.

Everything involved in mPOS – from the devices themselves to the set-up and ongoing maintenance of the system – is dropping in price. With so many companies offering mPOS systems, prices and the quality of service on offer are competitive.

Upgrading to an mPOS system used to involve investing in expensive hardware, as well as set-up costs. But today, you can often download an app to your phone or tablet. Alternatively, you can speak directly with an mPOS provider, who will handle all the legwork for you.

The best mPOS systems also work on all devices and operating systems – so no matter what smartphone or laptop you and your employees have, a great mPOS solution will work for everyone.

3 What's MDM's Role in Mobile POS Management?

Given the critical role that an MDM plays in maximizing the effectiveness of an mPOS, businesses must carefully select their solution.

AirDroid Business MDM offers a suite of features that make it an ideal solution for businesses requiring mPOS management.

Features of MDM to Streamline Mobile POS Management

  1. Zero-touch enrollment - mPOS devices should be deployed as quickly as possible to the field so that they can start processing transactions from customers. With zero-touch enrollment, businesses can remotely deploy devices, enabling them to begin realizing a return on investment as soon as possible.

  2. Standardize security policies - mPOS devices are typically used in the field, where managers may not be able to monitor their use. On AirDroid Business MDM, businesses can configure a central security policy that is then applied to all devices. Companies can prevent USB use, unauthorized apps, factory reset, and other functions depending on their risk appetite.

  3. Application management - An mPOS solution typically consists of a tablet or smartphone, along with a cloud-based application. Most businesses choose an mPOS because their employees can also use other critical apps on the go. With AirDroid Business MDM, these organizations can easily install and update these apps across all their devices.

  4. Remote support - Cashiers and other sales representatives who use an mPOS device will be unable to fix most software or hardware issues. The company will thus have to deploy a technician to solve the technical problems. With AirDroid Business MDM, businesses can have a single engineer provide remote support across their device ecosystem from a single location.

  5. Data loss prevention - mPOS solutions are a common target for thieves. They either want the hardware itself or access to valuable information, such as customer financial data. With AirDroid Business MDM, businesses can prevent this issue by remotely wiping lost or stolen phones.

  6. Sector-specific compliance - Many industries that utilize mPOS solutions have unique compliance requirements. For example, healthcare businesses must comply with the Health Insurance Portability and Accountability Act (HIPAA). Fortunately, if a hospital kiosk or home healthcare service needs a HIPPA-compliant mPOS solution, they can achieve compliance with the aid of AirDroid Business MDM.

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4 Rethinking your Technology Stack

Many businesses recognize the limitations of traditional POS systems: these devices are fixed to a single location, difficult to repair, and expensive to deploy and maintain. The mPOS has thus become an attractive option for businesses across multiple sectors, catering to their customer needs for greater flexibility and convenience.

An mPOS on its own is not a silver bullet. Businesses that only adopt an mPOS will still face problems reminiscent of traditional POS systems, such as needing to send an onsite engineer for troubleshooting, difficulty updating the POS app and other critical apps, and an inability to secure the entire device.

Businesses need to recognize that they also require an MDM solution, such as AirDroid Business MDM, to manage their ecosystem of mPOS devices effectively. This solution offers various features that make it ideal for managing mPOS solutions, including zero-touch enrollment, application management, remote support, device wipeout, and more.

AirDroid Business MDM has been widely adopted across various industries, including retail stores, theme parks, and POS system providers. Businesses that adopt AirDroid Business MDM can unlock the full value of their mPOS, improving the employee experience, reducing queues, and increasing customer satisfaction, all at an accessible cost that does not compromise security. In short, the mandate is clear: it’s not enough for businesses to go mobile - they also must stay firmly in control.

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Maverick
Maverick
For more than 8 years, Maverick has dig deep into IT and mobile device management. He delivers practical MDM solution tips and strategies for various endpoints management.
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