Top 7 AI Chatbot Builder Platforms [Without Coding]

Whether it’s to handle the frontend or backend of your business, undoubtedly the use of AI chatbots in particular has skyrocketed as of late. It can be a missed opportunity not to implement AI chatbots or systems into your business.

Whatever industry your business is in, AI chatbots have some applications that can make things more efficient to streamline your daily operations. So today, we’re checking out 7 of the best AI chatbot builder platforms.

1: What Makes the Best AI Chatbot Builder?

First of all, you may want to learn about the essentials of being the best AI chatbot builder.

NLP Capabilities

NLP capabilities relate to how accurately the AI chatbot can understand humans while simultaneously allowing it to generate advanced, human-like responses to facilitate a smoother interaction with customers and employees.

Customization Options

In terms of AI chatbot builder, customization options are important, including the options to tailor with a knowledge base, to set up the chatbot layout, or to customize templates and workflows to suit your business’s needs best.

Integration Capabilities

Integration is an incredibly important factor to ensure all of your existing systems like CRMs, marketing software, lead-gen software, and social media platforms can connect and work in tandem with your AI chatbot.

User-Friendly Interface

Having a user-friendly interface with a no-code chatbot builder is important so that it’s easily accessible to a variety of businesses to create their own chatbots.

Analytics and Reporting

Another important aspect is how comprehensive its analytics and reporting tools are. Having access to actionable insights and metrics can provide important information about leads, help refine marketing strategies, and understand your customers better.

Security Features

Lastly, you’ll want to make sure your AI chatbot builder has industry-standard security features. This helps ensure that all your sensitive company data are secure and well protected.

Now you know what a good AI chatbot builder should be, it’s time to learn what the best AI chatbot builders are and how to choose the one that works the best for you.

2: Brief Overview of Best AI Chatbot Builders

Here's a comparison table to show you the top AI chatbot building tools:

3: 7 Best AI Chatbot Builder Platforms

You will have a clear and detailed understanding of each AI chatbot builder platforms in this part:

Intercom - Best for Customer Support

Intercom, a one-stop solution for all your customer service for your support agents, leaders, and customers. For customers, their AI ‘agents’ can provide 24/7 support with custom knowledge bases tailored for your business whereas the AI ‘Copilot’ assists your human support agents as a personal AI assistant.

But rather than a dedicated AI chatbot builder platform, Intercom is more suited to serve as an all-encompassing customer service platform. Compared to other options, Intercom is indeed more comprehensive, but it also comes with an accompanying high price tag.

Chatbot Building Features:

1. Create chatbots without coding

2. Support different content sources in Knowledge Hub: create internal article, URLs, or import from Zendesk, Notion, or Guru

3. Integrate your chatbot with tech stacks: CRM, data enrichment, workflow automation, social channels, scheduling apps

Why it’s great:

Intercom offers highly customizable process to add your knowledge hub from various sources.

Challenge to use it:

○The search functionality is quite confusing to find the correct conversations in the chatbot.

Reviews of Intercom AI chatbot builder:

“It can be used for both email and live support. The workflows/automations make it easy to filter and close messages that are notifications so that only the important customer messages end up in the inbox.” - from Software Advice

Overrall Rating of Intercom AI Chatbot Builder: 9.6 (out of 10)

Botsonic - Best for Websites

Botsonic is a capable no-code AI chatbot builder that helps automate the bulk of your business’s daily messages and support tasks.

Botsonic also allows you to customize your AI chatbot's behavior and appearance to create a design that resonates with your brand, utilizes your logo, and has a custom conversational tone that emulates your brand voice.

Chatbot Building Features:

1. Multi-lingual with over 50+ supported languages

2. Support uploading in these files: PDFs, Word, Excel, websites, or sync from Google Drive, Confluence, and Notion

3. Integrate with websites, WhatsApp, SMS, and more

Why it’s great:

Botsonic focuses on simplicity and ease of use, so that beginners without tech skills can build a chatbot easily.

Challenge to use it:

When you set up variables to the bot to personalize it, sometimes it doesn’t work as expected. And it lacks of the option to change the appearance of the AI chatbot.

Reviews of Intercom AI chatbot builder:

“The ease of implementation and the professional customer support that helped me implement the software to my website.” - from Capterra

Overrall Rating of Botsonic AI Chatbot builder: 9.3 (out of 10)

Chatfuel - Best for Social Media AI Chatbots

Chatfuel is a dedicated AI chatbot builder for social media platforms like WhatsApp, Facebook, and Instagram.

You can expect a whole host of engagement and sales tools to help your business such as personalized recommendations based on customer preferences, abandoned carts, ads, customer support, and more, powered by AI.

Chatbot Building Features:

1. Allow you to create chatbot by designing the automation flows, blocks, and keywords.

2. Allow you to build a chatbot with existing templates

3. Allow you to create chatbots for Facebook, Instagram, websites, and Shopify.

Why it’s great:

Chatfuel is an official WhatsApp API provider, if your business relies a lot on messaging on Meta’s platforms, this is the chatbot builder to use.

Challenge to use it:

Limited channel support outside of Meta’s platforms.

Reviews of Intercom AI chatbot builder:

“Through chatfuel we were able to set up automation of sending WhatsApp messages to customers, set up routing of responses from performers to customers. Very cool product!” - from Trustpilot

Overrall Rating of Chatfuel AI Chatbot builder: 89.0 (out of 10)

Tidio - Best for Small e-Commerce Businesses

Similar to Intercom, Tidio is a free chatbot builder with a variety of tools like Help Desk that consolidates customer service tools in a single dashboard, Live Chat for human support agents to handle customer queries, and their Lyro AI chatbot to handle automated responses to customers.

According to Tidio, their AI chatbots can help with up to 70% of customer inquiries without human intervention, which is a great improvement for customer satisfaction and productivity efficiency.

Chatbot Building Features:

1. Real-time monitoring of Lyro AI chatbot conversations & instant handover

2. Synergistic selection of optional tools for automation

3. Integration with Messenger, Instagram, Zapier, Zendesk, HubSpot, GA4, and more

Why it’s great:

Tidio combines live chat and chatbot functionalities, making it versatile for real-time customer support. And it can be used for free.

Challenge to use it:

It’s quite complicated to get started with the Tidio platform, and the provided guidelines are overwhelming for beginners.

Reviews of Intercom AI chatbot builder:

“Tidio is a highly recommended communication solution for businesses looking to streamline their interactions with customers.” - from G2

Chatfuel of Tidio AI Chatbot builder: 8.8 (out of 10)

Botpress - Best for Tech-Savvy Developers

For businesses or entrepreneurs that have experienced dedicated dev teams and need to create comprehensive AI chatbots, Botpress is a top option.

The platform allows users to either use code with their API directly or utilize their visual drag-and-drop user interface to build custom chatbots. Almost every aspect of their platform can be accessed directly through their API and SDK which gives you a level of customizability that other options can’t match.

Chatbot Building Features:

1. Allow you to code or use the no-coding builder to create AI chatbots

2. You can select different AI model that fits your business and goal

3. You can increase how many bots you want to deploy

4. Built-in emulator testing feature for chatbots

Why it’s great:

Botpress offers flexible selection for tech-savvys and beginners, because it allows you to create AI chatbots from coding or without coding.

Challenge to use it:

It does fall short in certain aspects such as bot analytics which isn’t as feature-rich.

Reviews of Intercom AI chatbot builder:

“BotPress is perhaps the most developer-friendly platform. It supports a visual flow builder, sending images and audio, and integrating webhooks.” - from Reddit

Overall Rating of Botpress AI Chatbot builder: 8.5 (out of 10)

ChatInsight AI - Best for Marketing Support

The next option is ChatInsight AI, a comprehensive AI chatbot builder platform geared to enrich your marketing team with valuable insights based on your customer’s preferences and behaviors.

ChatInsight AI helps lead generation by automatically segmenting potential and high-intent customers, as well as leads to facilitate your marketing strategies.

Chatbot Building Features:

1. Easy-to-use no-code builder

2. Support to create AI chatbot with GPT-4o or GPT-4o mini

3. Allow to customize temperature, relevance of references, and prompts

4. Offer security features to share AI chatbots for specific IPs, allowed domains, or with passwords

Why it’s great:

While it supports creating AI chatbots easily for marketing, it also allows to create AI business cards to supplement networking efforts.

Challenge to use it:

The ability to create knowledge base with either writing or uploading is limited, as it only supports Markdown or WYSIWYG, or txt documents.

Reviews of Intercom AI chatbot builder:

“ChatInsight is the best and easy AI chatbot that provides exceptional responses based on your knowleadge base. It also offers various features with multilingual responses and consulting based on its training and understanding.” - from G2

Overall Rating of ChatInsight AI Chatbot builder: 8.3 (out of 10)

Chatbase - Best for Larger Organizations w/ Various Integrations

Lastly, we have Chatbase, another capable AI chatbot builder platform with a lot of great features, especially for larger organizations. Chatbase functions similarly to other platforms and supports various sources to train your chatbot.

It also provides users with a variety of actionable insights, allows you to utilize lead-generation processes, and supports a great variety of integrations and over 80+

Chatbot Building Features:

1. Auto-Retrain feature to keep chatbots synced with the latest data

2. Lead generation engine to facilitate passive lead generation

3. Allow to create AI chatbot with different models: GPT, Claude, and Gemini

4. Support over 80+ languages

Why it’s great:

Chatbase specializes in analytics and optimization for chatbots, offering tools to track performance and user interactions

Challenge to use it:

Support and documentations are missing in using the product, so it’s a roadblock for paid users to fully understand and get started.

Reviews of Intercom AI chatbot builder:

“I am training Chatbase on several of my projects to support my project teams 24/7 and am so far very happy with the capabilities...I wish AI could read my spreadsheets and calendars better. ” - from Capterra

Overall Rating of Chatbase AI Chatbot builder: 8.0 (out of 10)

4: How AI Chatbot Builder Can Help Your Business

Once you have chosen the best AI chatbot builder for your business, you can also learn about the benefits of the AI chatbots and how these AI chatbots can boost your businesses.

Increased Efficiency

AI chatbots can improve efficiency by handling the bulk of your daily messages. This also improves customer experience by allowing them access to instant responses and streamlines employee workflows.

Cost Saving

Additionally, chatbots can help reduce operational costs by automating the customer support process. This way, you can have smaller support teams to oversee AI interactions, lowering staffing expenses, and free up staff to handle more complex tasks.

Improved Engagement

AI chatbots can enhance customer engagement since they’re conversing and receiving personalized and timely responses, keeping customers engaged and guiding them through the buyer’s journey more effectively.

5: Final Words

It’s almost imperative to employ some sort of AI system in your business and AI chatbot builders allow you to do so easily. It makes the process more accessible and there’s a variety of platforms at differing price points to meet your budget.

All that’s left is a matter of identifying how you want to utilize the chatbot and finding the best fit for your existing systems and branding.