Empower Managed Service Providers with AirDroid Business

1The Challenges MSP Face

Nowadays, Managed Service Providers (MSPs) face mounting challenges as they strive to deliver seamless services to their clients. With the increasing reliance on mobile devices for business operations, MSPs must manage a diverse range of devices across various client environments.

One of the key pain points for MSPs is the complexity of managing multiple users or tenants efficiently. Each client presents unique requirements for device management, security policies, and compliance standards. This complexity can lead to elevated operational costs and a significant strain on resources.

Moreover, the need for rapid deployment and timely updates is critical. In a world where downtime can result in lost revenue, MSPs must ensure that they can quickly roll out updates and troubleshoot issues without disrupting the client’s business operations.

Lastly, maintaining data security and privacy across different clients adds another layer of challenge. Each client expects their data to be protected, and MSPs must implement stringent security measures to meet these expectations.

2How AirDroid Business Can Help

AirDroid Business is designed to address the unique needs of MSPs with its robust features and functionality. Here’s how AirDroid Business can empower MSPs to overcome their challenges:

Multi-User Support: This feature allows MSPs to manage multiple users from a single deployed MDM solution. By leveraging multi-user support, MSPs can significantly cut down operational costs and simplify maintenance. This capability ensures quick deployment and rollout of updates, allowing MSPs to respond swiftly to client needs.

Remote Control and Support: AirDroid Business offers powerful remote control capabilities, enabling MSPs to troubleshoot devices in real-time. This feature minimizes downtime and ensures that clients can continue their operations without interruptions.

Kiosk Mode: For clients needing dedicated devices for specific tasks, AirDroid Business offers a kiosk mode that locks devices to a single application or a set of applications. This feature enhances security and ensures that users focus on their work without distractions.

Efficient Application Management: AirDroid Business allows for remote application updates and installations, ensuring that all devices are running the latest software without disrupting client operations.

Comprehensive Security: AirDroid Business is committed to providing top-notch security features, including remote data wiping and device locking. These measures help protect sensitive client data and maintain compliance with industry regulations.

Industry Recognition: AirDroid Business has gained accolades for its user-friendly interface and exceptional customer support. It has been recognized as a “High Performer” in various MDM categories, reflecting its commitment to delivering quality solutions.

3MDM for MSP: Customer Success Story

1. Mining Sector Efficiency

An MSP supporting a large mining operation faced the challenge of updating hundreds of tablets installed on public transportation vehicles that shuttle personnel to mining sites. Previously, technicians had to manually install software updates, resulting in significant downtime and logistical complexity.

Our Solution: By adopting AirDroid Business’s remote control and Kiosk Mode, the MSP locked devices to the necessary tracking and scheduling apps. The MSP then scheduled remote application updates, ensuring minimal disruption to daily transit services. The solution helped reduce operational costs while preventing any unauthorized device tampering.

2. Scalable Kiosk Solutions for a Technology Provider

Another MSP, specializing in technology integrations in Africa, started with fewer than 20 rugged Android devices but planned to scale to over 1,000 within a year. They needed to deploy kiosk-mode terminals in various remote locations.

Our Solution: Through AirDroid Business’s multi-user support, the MSP could quickly segregate groups of devices under different client accounts or project phases. Efficient Application Management allowed the MSP to push in-house apps, quickly apply updates, and handle growing device counts without investing in separate solutions for each stage. This MSP found that AirDroid Business’s licensing flexibility and remote capabilities significantly boosted their service offering as they expanded to new markets.

3. Food & Beverage Field Deployment

This MSP worked with food and beverage companies that demanded real-time technical support for hundreds of on-site kiosk devices. Configuring and updating these kiosks manually was both time-consuming and error-prone.

Our Solution: By leveraging AirDroid Business’s remote camera and remote voice features, the MSP drastically cut down the need for on-site interventions. When a kiosk malfunctioned, a technician could see exactly what was happening on the screen, guide end users verbally, or configure the device panel in real-time. This MSP also benefitted from the device grouping and “device wall” capabilities, quickly spotting malfunctioning displays and resolving issues before they led to customer complaints.

4. Digital Signage Management

This MSP deployed a small number of dedicated digital signage devices in office buildings to visualize environmental metrics and sustainability initiatives. Their key need was preventing outside interference or accidental configuration changes.

Our Solution: With AirDroid Business’s kiosk functionality, these signage displays were locked down to show only the relevant data and could be rebooted remotely if a glitch occurred. The MSP easily performed over-the-air operating system patches and application updates—keeping each digital signage system online without costly downtime or in-person service calls.