Best MSP Network Monitoring Tools Recommendations

MSP network monitoring tools are transforming how MSPs manage and address client network issues, especially with the complexities associated with growing networks, security threats, and evolving customer needs.

If you are an MSP, investing in the right network monitoring tool is definitely a key to ramping up your service delivery. It gives you the right features to effectively monitor and address customer needs. You’re probably looking for the right MSP network monitoring tool and we are here to help! This article gives you some of the best MSP network monitoring recommendations.

Updated on Jan 18, 2025

Written by Maverick

Technical review by Dalton

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Auvik-Best for Network Mapping and Automation Capabilities

Auvik

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Auvik is a cloud-based network management tool for MSPs known for its network mapping and automation capabilities, making it easier for MSPs to provide centralized visibility irrespective of device location. It’s best for MSPs looking to streamline network management, particularly aspects like automated discovery, real-time visibility, and proactive issue resolution, all while improving profitability and client satisfaction.

Outstanding Features

● Automated Network Documentation Management: It can automatically generate detailed network documentation, including device configuration backups, connection relationships, etc, and it can isolates different customers' network documents for better management.

● Deep Integration with Other MSP Tools: It can be well integrated with other solutions like PSA and RMM to help MSPs better manage the network and fix issues remotely.

Key Information You May Concern About

Deployment Mode	Cloud-based
Recommend Company Scale	Small & Mid Size
Free Trial	✅ 14 DAYS
Free Version	❌
24/7 Customer Support	❌

Limitations

• It is pricey.
• The setup and configuration are time-consuming and challenging, especially for newbies.
• It is a cloud tool and doesn’t provide a mobile app option.

Zabbix-Best for Highly Customized Requirements with Strong Technical

KioWare

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Zabbix is one of the popular open-source free network monitoring tools for MSPs. Although this tool is free, its configuration is a bit challenging. It is best fit for MSPs looking for a scalable, secure, and customizable full-stack IT monitoring platform, including seamless integrations across a wide range of infrastructure and services.

Outstanding Features

● Highly Customizable Monitoring and Triggers: It provide high-degree customizations for users to write script to monitor networks and get alerts for different needs.

● Priority in Distributed Monitoring Architecture: It has powerful distributed monitoring capabilities which can effectively collect and aggregate data from multiple distributed nodes to ensure comprehensive monitoring of large network infrastructure.

Key Information You May Concern About

Deployment Mode	Cloud-based & On-premise
Recommend Company Scale	Large-Scale
Free Trial	✅ 5 DAYS
Free Version	✅
24/7 Customer Support	✅

Limitations

• It has a high requirement for technical.
• It is complex to create reports and monitoring templates.
• Some of its configurations can be very complex.

OpenNMS-Best for Rich Plug-in and Extension Capabilities

Opennms

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OpenNMS by OpenNMS Group is a free open-source enterprise network monitoring tool suitable for creating alerts and reports. This tool is supported by a large community of users and provides an event-driven architecture that ensures flexible workflow integration, service polling, and data collection frameworks. It also supports rich plug-in ecosystem, users can easily extend the functionality of Opennms by installing plug-ins.

Outstanding Features

● Rich Plug-in Extension Support: It has a strong extension，users can easily develop custom plugins or install plugins to meet special monitoring needs.

● Geospatial Network Topology Mapping: It combines the network topology structure with geospatial information to provide a map-based visualization function.

● Event and Location Association: It associates events and locations which is suitable for fault location and emergency response in cross-regional networks.

Key Information You May Concern About

Deployment Mode	Cloud-based & On-premise
Recommend Company Scale	Small Business
Free Trial	❌
Free Version	✅
24/7 Customer Support	❌

Limitations

• Some of its configurations are difficult and you will mostly need to do it by editing XML files.
• Often, it is challenging to obtain full coverage of the target infrastructure.
• It is more suited to server management.

Domotz-Best for (IoT) Device Monitoring and Management

Domotz

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Domotz is another useful network monitoring tool for MSPs. It is widely known for its ability to offer control and visibility for network and IT infrastructure monitoring. This cloud-based network monitoring tool gives you a unified dashboard that makes remote monitoring easier and more effective. It is best for MSPs looking for a solution to easily map, monitor, and manage complex IT infrastructure.

Outstanding Features

● IoT - centric Monitoring: It has a strong focus on IoT device monitoring. Users can monitor different kinds of IoT devices and it will provides a detailed insight into their performance and connectivity.

● Remote Device Management: Its remote control and access feature enables users to manage and troubleshoot networks remotely, which can improve network management efficiency.

Key Information You May Concern About

Deployment Mode	Cloud-based
Recommend Company Scale	Small Business
Free Trial	✅ 14 DAYS
Free Version	❌
24/7 Customer Support	✅

Limitations

• Higher pricing.
• It often experiences latency in device detection.

PRTG-Best for Visual Monitoring and Rapid Deployment

PRTG

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PRTG is an all-in-one network monitoring software for MSPs. It helps you analyze and monitor your IT infrastructure more flexibly and professionally. This tool can monitor various system conditions including uptime and bandwidth usage.

Outstanding Features

● Sensor-based Monitoring Approach: The sensor-based approach enables users have a highly granular and specific monitoring. Users can monitor different aspects of network and system performance like bandwidth, CPU usage, temperature, and more.

● Map - based Visualization: It provides a detailed map visual for users to monitor network. And users can also customize the map for different needs.

Key Information You May Concern About

Deployment Mode	Cloud-based & On-premise
Recommend Company Scale	Mid-Market
Free Trial	✅ 30 DAYS
Free Version	✅
24/7 Customer Support	❌

Limitations

• Specific sensors like WMI, PRTG may encounter performance problems.
• Some alert settings are less customizable.
• When the number of sensors exceeds 5,000, PRTG may experience performance issues.

Solarwinds Observability-Best for Network Performance Optimization and Troubleshooting

Solarwinds

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Solarwinds is a comprehensive network monitoring tool for a variety of network devices. It provides comprehensive monitoring including network, applications, CPU, and more. This is a flexible and highly customizable tool featuring an intuitive classic dashboard that makes monitoring super easy.

Outstanding Features

● In-depth Network Performance Analysis: It can conduct detailed analysis of complex network performance indicators such as bandwidth utilization, network latency, and application performance, helping to locate performance bottlenecks.

● Advanced Integration: It integrates with other enterprise IT management systems. Users can share data and workflows, and achieve overall collaboration in enterprise IT management with this tool.

Key Information You May Concern About

Deployment Mode	Cloud-based & On-premise & Hybrid
Recommend Company Scale	Large Scale
Free Trial	✅ 30 DAYS
Free Version	❌
24/7 Customer Support	❌

Limitations

• Users experience some compatibility issues.
• Its search functionality is not properly optimized.
• Users complain of a steep learning curve.

Addtional Information You May Want to Know

1Why Do MSP Need a Network Management Tool?

Network management tools come in quite handy for MSPs for a variety of reasons For one, these are the tools that allow MSPs to serve multiple devices for multiple customers simultaneously. You can simply automate network monitoring and management and keep your systems running like a well oiled machine, without committing extra human resources.

These tools also improve MSP efficiency. As an MSP, you can easily identify issues and either automatically resolve or alert for timely action.

You are thus bound to keep your most clients more satisfied plus you can win more clients for their growth.

2How to Solve the Network Issues Remotely?

The enterprise landscape has significantly evolved and so do customer needs. MSPs are now handling customers from different regions and enterprises with different devices and high levels of mobility. For these MSPs to remain relevant and grow, they need to be able to solve network issues remotely.

While network monitoring tools are making it easier to solve network issues remotely, it is essential to choose a tool specially designed to solve remote network issues with speed and efficacy.

Fortunately, Android Business has amazing remote access features that help MSPs IT teams to remotely fix network problems in time. This tool offers comprehensive features to enable MSPs to remotely access, manage, monitor, control, and fix incidents for Android and Windows devices from a single console.

Conclusion

In a nutshell, your choice of MSP network monitoring tool can make or break your service delivery to clients. The beauty is that there are many best MSP network monitoring tools that tick the boxes in terms of features and capabilities that make work far much easier. Just pick a tool that’s tailored to meet your needs on your budget!