Assign roles with various levels of access rights. Take direct control of the remote device if the on-screen gestures feature doesn’t help. The remote connection is faster and easier to establish, and it stays stable so that the support service cannot be interrupted.
Use a Deployment/QR code to deploy unattended devices in a second. Remote access and control seamlessly without additional action and being on-site. Cost-effective even if you have massive devices.
Security Policy helps secure remote access. It can be used on both attended and unattended devices. Functions include: Block remote assistance from outside parties; Disable remote control; Disable file transfer; Enforce auto-update 9-digital code after remote support, etc.
It offers you the option to give instructions on physical equipment remotely. There is an exclusive AR camera feature to make things easy for you. You can connect to the device’s camera remotely and place 3D markers on the physical objects to troubleshoot any issue.
It provides convenient file transferring function during remote access sessions. It is useful in transferring user manuals and illustrative pictures to assist the on-site coworkers in the field workplace. Managers can simultaneously send screenshots to clarify any problems happened.
AirDroid Remote Support enables the remote support team members to communicate with the clients or on-site staff present in front of the connected device via voice chat, voice message, or text message to cope with problems swiftly.
Hardware manufacturers are major users of remote support software. When their devices or machines fail, using a remote control tool for troubleshooting become necessary. AirDroid Remote Support helps manufacturers reduce downtime and increase maintenance efficiency. You can make good use of the AR camera, real-time voice, screen sharing, and tutorial gestures to solve issues efficiently and cost-effectively.
Real-time updates and assistance to companies' customers devices, without disrupting operations and services, are necessary. Screen sharing & real-time voice functionality make it easy for you to remotely troubleshoot device problems. You can use remote control to directly solve the complex problem and your customers instant repair request. Fully ensuring the security of enterprise data and privacy by encrypted connections.
Using AirDroid Remote Support, you can simply guide employees to install apps on enterprise devices and provide a 9-digit connection code, and establish remote connections. Collaborate with screen sharing, guided gestures, real-time voice, and other functions to swiftly troubleshoot device problems. Improve productivity by reducing equipment downtime, significantly enhance efficiency of internal maintenance personnel.