10 Best Remote Support Software to Easy Life & Work
Remote support is extremely important in the world of information technology. It refers to the ability to access a computer or a mobile device remotely anytime and anywhere. To access a device remotely, you need reliable and secure remote support software. When it comes to choosing remote assistance software, you will be surprised to find out how many remote support tools are available in the market.
However, only a few of them qualify to be truly reliable and secure as well as feature-rich. If you select any remote assistance software randomly, you are likely to be disappointed eventually. This is because the features differ from one another, and they may not serve your purpose properly. That is why we have compiled the list of the best remote support software along with their key features.
Part 1. What is Remote Support Software?
Remote support software is an application that allows a person to access and control someone's device remotely from his device. It acts as the common medium through which a person (the host) can technically assist another person (the target) by getting control of his device from anywhere in the world.
Remote support software is useful in troubleshooting technical issues as well as collaborative work remotely. You can control devices, transfer files, share screens, and communicate through live chat. There are features like user management, session reporting, and command executions that are highly useful for companies providing remote support and allowing employees to work remotely.
Part 2. Best Remote Support Software for Personal Use
When you want to provide remote support to your family member or your friend, you will need a remote support application for personal use. When there is only one host and one target and only individuals are involved, it is considered to be personal use. Here are the best remote supports tools for personal use.
1AirDroid Remote Support for Personal
AirDroid Remote Support is undoubtedly the best remote support application for personal use. Connecting two mobile devices is as easy as it can get when you use AirDroid Remote Support for personal. You can control one mobile device from a mobile device remotely. You can see the target device's screen and guide the target person with tutorial gestures. You can remotely control the target device and discuss anything through voice calls and text messages.
Key Features:
- Instant Connection: Use the unique 9-digit code to establish a secure connection between two mobile devices.
- Share Screen: The target device can share the screen with the host device in real-time for remote support.
- On-Screen Gesture: You can illustrate the steps to perform any procedure on the screen so that the target person can replicate the same on his device. This helps in educating the target person so that he does not have t give remote control power.
- Remote Control: You can get complete control of the target device and perform any step as per requirements for thorough remote support.
- Live Communication: The app allows voice messages as well as text messages. You can even make voice calls for better communication.
- Remote Camera: You can get access to the target person's camera for a clear view of the on-site problem. This is useful when you are troubleshooting an issue with another device like a TV.
2AirDroid Personal
When you want to provide remote support to a mobile device from your computer, AirDroid Personal is an automatic choice. You can even provide remote support from a mobile device as well as through the AirDroid web. It is the best remote control application through which you can completely control the mobile device from your computer. You will get to mirror the screen of the target device on your computer screen for better viewing and diagnosis.
Key Features:
- Remote Control: You can remotely control all Android phones and tablets, irrespective of the brand and the model. There is no need to root the device, and you can control the target device from computer, mobile device, as well as web.
- Mirror Screen: You can mirror the screen of the target device on the host device. When you are mirroring a mobile device screen to computer, you can have better viewing on a large screen.
- On-Screen Gesture: You can illustrate the steps to perform any procedure on the screen so that the target person can replicate the same on his device. This helps in educating the target person so that he does not have t give remote control power.
- Transfer File: You can sync the target phone to the host computer so that the notifications on the phone appear on the computer as well. Besides, you can reply to text and social media message notifications from the host device. In fact, you can make and receive calls as well.
- Sync Phone: The app allows voice messages as well as text messages. You can even make voice calls for better communication.
- Remote Camera: You can even check the surrounding of the target phone which is useful in understanding any issue with the surrounding devices. There is also one-way audio system to listen to the surroundings and understand the problem better.
3Splashtop Personal
If you want to access the target person's computer from your computer or mobile device, Splashtop Personal is a great choice. You can connect to the target device through LAN for free as well as internet connection via subscription. Splashtop Personal allows accessing up to 5 personal computers with LAN, and hence, it is useful in collaborative work as well. The computers can have Windows or macOS installed in them.
Key Features:
- High Performance: The interaction between two devices will be of high quality without any lag. The shared screen will be shown in HD-quality video with audio. Two users can access the target computer at the same time.
- Cross-platform Support: You can control any computer or mobile device with different operating systems. Apart from Windows, macOS, iOS, and Android, it also supports Chromebooks and Kindle.
- Remote Access: You can drag and drop files between devices. There are options for accessing multiple monitors, remote print, remote wake up and reboot, as well as listening to audio remotely. You can also record the remote session in video form.
- Communication: You can send messages and chat with the target person. You can continue chatting beyond the remote access session.
- Security Features: The app sports 256-bit encryption, device authentication, two-factor authentication as well as multi-level password security. Besides, there are session idle timeout and screen auto-lock features.
4AnyDesk
AnyDesk is considered to be one of the lightweight applications for remote support. It also happens to be one of the fastest and most reliable remote support tools. You can connect any computer or mobile device with another computer or mobile device from anywhere. The security is top-notch so that the remote support session does not get hijacked. Besides, there are options for collaborative work via whiteboard, chat, and much more. Moreover, there are features to customize the screen frame and blacken certain parts for privacy.
Key Features:
- Lightweight and Fast: AnyDesk application is the lightest among all the popular remote support tools for personal usage. Secondly, it is superfast with negligible latency. You get to see the target device's screen at 60FPS frame rate.
- Remote Access: You can share desktop screen, get control over the keyboard and mouse, wake up devices while connecting through LAN, and access the printer. Besides, you can access devices directly with a password without any intervention. Moreover, you can manage mobile devices as well.
- Security: You have the option to turn on two-factor authentication for unattended sessions. You can restrict access for certain devices while allowing certain devices to establish connections. Besides, there is military-grade security, and it comes with 256-bit encryption for securing the sessions.
- Privacy: You can customize the screen so that only certain parts are visible. Alternatively, you can blacken out a certain part of the screen in the exclusive privacy mode. Both features are extremely useful from remote support perspective.
- Collaboration: You can have instant text chat before and during the remote support session. There is also a whiteboard feature for better collaboration and clarification. You can send direct invites to users so that no session request needs to be sent from the other side.
5TeamViewer
TeamViewer is one of the most popular choices when it comes to remote support on a personal level. The application is complete free to use and you can get control over the target person's device. You can provide remote support to the target person's computer and mobile device from your computer as well as your mobile device. TeamViewer supports all computer operating systems including Linux and Chrome OS. It is a completely free remote support software available for personal use.
Key Features:
- Remote Control: You can remote control the target device completely. You can even install programs on the target device. For iOS device, you can share the screen with the host. There is also an option for recording the remote control session. Besides, TeamViewer gets connected automatically when the target device's system reboots.
- Strong Authentication: The host needs to connect to the target with a new code every time there is a need to establish the connection. Therefore, previous connections are not remembered, and all connections are encrypted.
- File Transfer: You can transfer files between the connected devices. You can take screenshots and transfer folders entirely.
- Cross-platform support: TeamViewer allows you to control the target person's computer or mobile device from your computer as well as mobile device, irrespective of the operating system.
- Miscellaneous: There is also an option to use the whiteboard to draw objects for better illustration. You can restart as well as wake up the target device. Besides, you can print remotely and access unattended devices.
Part 3. Best Remote Support Tool for Business Use
Remote support tools are widely used by businesses that are into information technology, application services, computer security, and networking. They provide on-demand remote support service to their customers to fix any technical issue or demonstrate a process. Here is the list of the best remote support tolls for business purposes.
1AirDroid Remote Support for Business
If you are looking to provide remote support to Android and iOS device users, AirDroid remote support for business is the ultimate tool you need to have. The tool is designed to provide the best-in-class remote support to customers thanks to its wide range of features.
You can enhance customer experience with on-screen tutorials as well as take control of the device remotely for troubleshooting. Your remote support agents can connect to many customers' devices without any restrictions.
Key Features:
- Remote Control: You can share the screen with your customer and vice versa. You can take control of your customer's device and provide the support required. A remote support agent can connect to as many devices as needed.
- Black Screen Mode: While using AirDroid Remote Support for remote controlling a device, it offers a "black screen mode". This feature turns the controlled device's screen black, ensuring privacy and safeguarding device data as no one can view the screen.
- Complete Support: You can provide remote support for software as well as hardware via on-screen options and augmented reality camera.
- Communication: You can have voice chat in real-time. The customers can follow the instructions to solve the issue. You can also have instant chat and enable tutorial gestures during screen-sharing session.
- Monitoring: Management gets easy with AirDroid remote support. You can assign working hours and monitor team performance. You can also analyze the logs and use the reports for better assessment.
- Secure: Starting from secured authentication for establishing connection to privacy in screen sharing and data encryption, it happens to be highly reliable software for remote support. Screen sharing can be suspended at any time.
Note: tutorial gestures only available for Android devices.
2AirDroid Business
If you want to provide enterprise-level remote support and get remote access, AirDroid Business is a great choice. This tool is suitable for both small-scale as well as large-scale deployment. You can control devices remotely, transfer files in bulk, create accounts from agents and control everything from the dashboard. There is an advanced user access management option along with active monitoring of devices in groups. You can set alerts and locate the mobile workforce and get all device updates at once.
Key Features:
- Remote Access: There are flexible options available for remote access and control. You can also get access to the target phone's camera. The video quality will be smooth even when the network connection is not strong.
- Remote Control: You can use your keyboard to control the target device. You can use voice chat to communicate with the target person in real-time. You can adjust the volume, record your session as well as capture screenshots as needed.
- Management: You can set alerts to keep monitoring the performance. You can check the workflows from one dashboard. There are options for automated tasks. You can transfer files in bulk. There is also a kiosk mode available to lock down devices and limit user access. You can also track the location of devices and put a Geofence to get alerts.
- Privacy: There is an exclusive black screen mode available through which the target person can hide a certain portion of his screen for privacy. IT admin can activate this mode without hindrance in its operation.
3Zoho Assist
Zoho Assist has become a popular choice among small businesses for remote support. Zoho Assist is simple to use, and therefore, businesses do not have to invest a lot to train their staff. It is also cost-effective for small businesses that do not have a huge budget for providing remote support. There are options for integration into different software applications that small businesses use. Therefore, it becomes easy to manage teams and get the work done efficiently.
Key Features:
- Remote Support: You can provide instant remote support whenever your customers demand your assistance. You can share files from one PC to another without any barriers. There are options for remote reboot and reconnect and scheduling sessions. You can monitor multiple computers from the host computer.
- Remote Access: You can get complete access to the target computer and run diagnostics. If connected through LAN, you can wake up and power off computers. You can even record the remote session.
- Screen Sharing & Communication: There are options for scheduling screen sharing session and swapping screens for better illustration. You can have instant chat with your customer. There are options for voice chat as well as video chat. For a better explanation, you can draw, add text and insert shapes to highlight.
- Security: You can track all the actions and save logs. You can even access everything from its web-based platform. There is 256-bit AES encryption as well as SSL protection. You can turn on two-factor authentication and time out inactive sessions.
- Customization: You can customize the dashboard widgets as well as you can create widgets so the customers can join the session instantly. You can add branding to email templates and ensure proper user management. The software generates reports, and you can get customized reports as per your requirements.
4NinjaOne
NinjaOne is quite popular among IT companies, where remote working and support is a regular activity. The software provides a complete remote management solution whereby you can manage and support all the connected devices. It is probably the best remote support software for Mac.
The software is designed for small-scale as well as large-scale businesses. Apart from IT asset management and endpoint management, there are options for documentation, backup, service desk system as well as software deployment remotely.
Key Features:
- IT Asset Management: You can get real-time insight into the connected devices. You can manage all the assets accurately and increase productivity. Besides, there are options for automation and taking action in real-time. You can manage groups, and set alerts, and scalability is not an issue.
- Endpoint Management: NinjaOne offers centralized management for managing endpoints and providing remote support. The dashboard for management is fast and intuitive. The software offers automation and silent remote management.
- Remote Control: You can take control over attended as well as unattended from the same software. It is compatible with computers having any operating system. You can have one-click access with complete security. You can even install, remove, as well as manage software remotely on the target device.
- Miscellaneous: The software allows documentation, taking backups, as well as providing a service desk. You can automate ticket workflow and process them quickly for a better reputation. The software is completely cloud-driven, and there are options for third-party integrations.
5RemotePC
RemotePC is considered to be the most scalable remote support software. There are plans available for individuals as well as enterprises. It is quite popular among startups because of its flexible and affordable pricing. You can gain remote control access to serve your customers as well as peers whenever required.
You can take control of any connected device anytime you want. There are options for viewing multiple monitors, remote printing, rebooting, chatting, and much more. It is definitely one of the most advanced remote support software in terms of useful features.
Key Features:
- Remote Access: You can set a computer to always-on remote access to control it anytime you want. Connect to any computer using the session code. Besides, you can restart the computer with Windows OS from your computer.
- Multi-User Monitoring: You can view multiple monitors from your single screen simultaneously. Besides, multiple users can access one computer from their computer, mobile phone, or web account.
- Cross-Device Support: You can access the target computer from computer with any OS as well as iPhone and Android device. Besides, there is a web version available for remote access online. You can also control Android device from any other device.
- File Access: You can transfer files and folders between computers. You can drag and drop them for more convenience. You can play audio files on the target computer and listen on the host computer.
- Communication and Recording: You can exchange messages between computers. There is also an option for whiteboard illustrations. You can record the remote sessions and get logs and reports for monitoring.
- Miscellaneous: The software has AES-256 encryption for secure sessions. There is a personal key that can be shared for the second level of security for connection. There is an option to invite users to collaborate.
What are the Benefits of Using Remote Support Tools?
There are various benefits of remote support tools, which is why a dedicated industry has come up for remote support. The benefits are applicable to individuals as well as businesses and we have listed them below.
Quick Response
Whenever needed, you can quickly connect to the target person's device and solve the issue. It would have taken days to respond to the target person's issue if the host visited the target person on-site. Quick response is extremely important for businesses as well as for individuals when the target is far away. Quick response is also referred to as an on-demand service in technical terms.
Cost Saving
The most important reason for remote support for businesses is cost saving. For troubleshooting or collaboration, instead of remote support, if physical support is to be provided, there is traveling cost, accommodation cost, and much more. Besides, time is money for everyone and hence, you can save a lot of time with remote support. Therefore, you can attend to many people within a given period of time with remote support than physical support.
No Barrier
There is no location barrier in providing support remotely. A person can provide technical support from anywhere in the world. In fact, if you choose the correct remote support tool, you will get cross-device support. This means you can provide support to mobile devices from your mobile device or your computer.
Productivity
There are many who are against remote support because they think remote support is not productive. On the contrary remote support is supportive for businesses as well as individuals. More target persons can be attended to. Experienced technicians can give more time in troubleshooting regularly. Individuals can regularly take sessions in their busy life schedules without wasting time.
How Do I Know if a Remote Support Tool is Safe?
It is very important to choose a safe remote support tool so that you do not jeopardize the security of the devices connected. Check out the following parameters to ensure that a remote support tool is safe and reliable.
Authentication: The authentication process to establish the connection between two devices must be strong so that no one can misuse it. The authentication process should be initiated every time the connection is established. The previous connection should not stay remembered on the connected devices.
Session Encryption: Once the connection is established, the session of remote support should be encryption. This ensures that the exchange of data stays within the connected parties. No one can intervene and steal data when the session is encrypted.
Online Reviews: You should check the online reviews of any remote support software before you choose it for your purpose. If the online reviews are not favorable, you should obviously reject it and look for a better alternative. It is better to stick to the popular remote support applications where all security features are taken care of.
Conclusion
There are too many remote support software applications available to choose from. We have selected the best remote support software applications for personal and business usage. Among the listed remote support software, AirDroid remote support for personal use and AirDroid remote support for business clearly stand out for all-around features and tools for providing perfect remote support.
Leave a Reply.