MDM Software for Hospitality: Streamlining Hotel Operations with MDM Technology

Enhance Your Hotel Guest Experience with Digitalized Services

• Streamlined check-in/check-out

  Place bulk mobile devices and configure them to run as self-service kiosks and facilitate customers, allowing staff to focus on personalized services. Interactive kiosks placed in hotels help improve customer experience by allowing them to self-check in and out, despite the traditional way of standing in long queues.

• Facilitate quick transactions

  MDM transforms any mobile devices into POS, serving as cash registers and allowing guests to perform transactions quickly. Features like app management, kiosk mode, device encryption help administrators run only POS software on the devices and ensure high data security.

• Remote troubleshooting

  Remote access and control feature helps to access mobile devices remotely, diagnose issues, and troubleshoot them instantly to reduce downtime and ensure proper functioning. Tasks like system updates, transaction errors are remotely removed without affecting guest services.

• Displayed content management

  Admins can remotely manage content on all guests –facing devices from centralized dashboard, allowing them to change content from anywhere easily when required.

Cost Efficiency and Time Saving

• Employee

  Automation of various tasks like self-check-in and out, scheduling of software updates, and inventory management helps to reduce efforts which employees have to put otherwise. It results in reduced costs as less number of employees is required to manage a hotel.

  With centralized dashboard provided by MDM, admins can manage content on all devices and allows continuous monitoring of displays to remotely troubleshoot issues if encountered, reducing the need for manual oversight and technical support.

• Customer

  Just like customer care, hospitality is also one of those businesses where customer satisfaction and comfort is always the highest priority.

  MDM allows incorporation of bulk mobile devices with customized settings and restrictions that allows delivery of safe and uninterrupted services.

  Self-service kiosks, POS systems created through MDM ensures that customers are entertained at early time without staying in queues and it is claimed to be the fastest way to serve customers.

Enhance Operations with New Technology

You can embrace new technology to provide better services to your clients visiting the hotel. MDM offers several features to streamline hotel management and improve customer satisfaction.

• Remote Monitoring

  Remote monitoring via MDM helps to monitor mobile devices in real-time to analyze the performance and health factors such as low disk space, security threats, low battery, and system updates.

  Detailed insights of data consumption on employee devices help to optimize data costs and ensure focused working. Remote monitoring of bulk device cameras help to ensure a sophisticated environment in hotel premises.

• Privacy Mode

  Privacy mode is commonly used during remote device troubleshooting.

  During the remote session, the IT administrator blacks out the screen and displays custom text, such as "Device under maintenance," to prevent interruptions from passersby or device users. This not only enhances the user experience but also protects corporate data privacy.

• Record Keeping

  All the transactions, searches, and other actions on managed devices are stored in the database, which helps to keep records of visitors and allows hotel management to easily fetch details of customers whenever required. MDM also ensures that the data is secured by encrypting it.

• Remote Wipe

  If a staff member’s device is lost, admins can remotely lock down the device and remove all data from it to prevent data breaches of customer-sensitive information.

Hear from Our Customers

• I like the ease of enrolling any Android device and how simple this MDM's dashboard is. Thus, easy to keep a check on unattended tablets and endpoints. Moreover, any admin can access for giving remote support or any work in real-time worldwide.

  Zenia M.

  Staff Manager

• It is one great Android and Windows device management kit. One of the easy UI's for kiosk mode and managing apps. especially pushing new apps to devices.

  Sharon A.

  Computer Operator

• As a store manager, I tried different apps to manage tablets, phones, and end points, but Airdroid has all-in-one solution for all that. It was not easy setting up the point of sale system, but once complete, all became fast and easy. Now I can manage store devices, keep a check on them remotely, see the unattended tablets, and manage end points.

  Levi S.

  Founder